Ashley Lane

• Processing accounts payable and receivable, job costing, and maintaining accurate financial records.
• Preparing financial reports, reconciling accounts, and supporting payroll functions.
• Managing office operations including scheduling, documentation, and client communication.
• Supporting project managers and leadership with financial and operational tasks to ensure project success and company growth.

With a strong attention to detail and experience in both administrative and financial management, I help streamline operations and keep the business running efficiently.

• Successfully managed a store with up to 8 employees
• Developed and implemented effective sales and marketing strategies to increase store profitability
• Trained and mentored store associates in customer service and product knowledge
• Developed and maintained positive relationships with vendors to ensure adequate inventory levels
• Negotiated with vendors to obtain the best pricing and terms
• Performed regular inventory audits to ensure accurate stock levels
• Resolved customer complaints and inquiries in a timely and professional manner

• Managed the day-to-day operations of a retail store, with focus on customer satisfaction and operational excellence
• Monitored inventory levels and conducted regular cycle counts to ensure accuracy
• Trained and supervised store staff on customer service and sales techniques
• Implemented promotional campaigns to increase sales and customer loyalty
• Analyzed customer feedback and developed strategies to improve customer experience

• Managed inbound and outbound customer service calls with a positive, professional demeanor
• Built and maintained strong customer relationships by gaining their trust and providing exceptional customer service
• Processed customer orders and transactions accurately and efficiently
• Identified and reported customer service issues to management
• Maintained up-to-date knowledge of product lines and related services

• Developed strong customer service skills while working in a fast-paced environment
• Collaborated with other team members to ensure smooth operations and successful completion of tasks
• Ensured a safe working environment by adhering to all safety policies and procedures