Ashley Langbehn
Columbus,GA
Summary
Results-oriented debt collection expert with a history of managing diverse accounts and achieving timely debt resolution. Proficient in conflict resolution and data analysis, with a strong emphasis on effective communication and problem-solving. Dedicated to fostering team success through collaboration and adaptability.
Professional in field of financial recovery, prepared to bring extensive knowledge to new role. Expertise in managing delinquent accounts and resolving disputes efficiently. Known for strong collaboration and adaptability, ensuring team goals are met. Demonstrated skills in negotiation and customer communication.
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
8
8
years of professional experience
Work History
Debt Collector Agent
First Credit Services
05.2022 - 2025
- Ensured timely payments through consistent follow-ups with customers regarding outstanding debts.
- Managed high call volumes to support an active collections team effectively.
- Developed repayment plans aligned with customers' financial conditions.
- Exhibited calm professionalism while delivering superior service during difficult calls.
- Executed phone payment processing and established automatic draft arrangements.
- Guided customers in understanding necessary steps for successful debt repayment.
- Evaluated overdue accounts to determine appropriate follow-up strategies.
- Interviewed clients to assess delinquency causes and income sources for solution creation.
- Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
Customer Service Representative
Global Solutions
06.2020 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service Manager
Momma Goldberg's Georgia
06.2014 - 12.2019
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Led team engagement to assist cross-functional departments and achieve goals.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Education
GED -
Cvcc
Phenix City, ALSkills
- Financial reporting
- Risk assessment and issue identification
- Debt repayment strategies
- Monitoring accounts and overdue balances
- Payment processing and scheduling
- Client relationship management
- Conflict resolution skills
- Negotiation tactics and persuasion techniques
- Skip tracing techniques
- Call center experience
- Patience and persistence
- Stress tolerance
- Assertiveness
- Debt recovery strategies
Timeline
Debt Collector Agent
First Credit Services
05.2022 - 2025
Customer Service Representative
Global Solutions
06.2020 - 11.2022
Customer Service Manager
Momma Goldberg's Georgia
06.2014 - 12.2019
GED -
Cvcc