ASHLEY LAQUA
Jacksonville,FL
Summary
Driven Teaching Assistant with firm command of curriculum development, daily lesson planning and student tutoring. Leads individual and group instruction to supplement teacher lessons and build instructional abilities. Communicative and empathetic with commitment to creating inclusive learning spaces. Motivated with a deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping and time management skills.
Customer-oriented professional promotes proven track record of successfully resolving customer complaints and inquiries with a focus on enhancing customer satisfaction. Excellent ability to quickly build rapport with customers and handle difficult customer service situations with ease. Skilled in navigating multiple computer systems, multitasking, and troubleshooting customer issues. Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts
Overview
15
15
years of professional experience
Work History
Teacher's Assistant
Holy Spirit Catholic School
Jacksonville, FL
08.2023 - Current
- Organized student performance and enrichment activities to facilitate learning.
- Observed student performance in order to assess progress towards academic goals.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Distributed textbooks, workbooks, papers and pencils to students.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
- Assisted teachers with lesson preparation and curriculum implementation.
- Laminated teaching materials to increase durability under repeated use.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Instructed and monitored students in use and care of equipment and materials.
- Supervised children and participated with children in activities.
- Collaborated with others to discuss new opportunities.
- Managed daily attendance and reported absences and tardies to Administration department for parental notification.
Customer Service Associate
Publix Super Markets Inc.
Jacksonville, FL
11.2021 - Current
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
- Assisted customers with product selection, order entry, and payment processing
- Assisted with training new employees on the company's procedures for handling customer inquiries
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Collaborated with other departments to ensure seamless customer experience from start to finish
- Coordinated with other departments to verify customer order fulfillment
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Totaled daily sales transactions by balancing cash, check and credit card totals at end of shift
- Built sustainable customer relationships of trust through open and interactive communication
- Computed sale prices and totaled purchases with POS system or cash register
- Exhibited exceptional organizational skills by managing multiple projects simultaneously within tight deadlines.
Private Nanny
In Home Nanny
Newport News, VA
05.2012 - 05.2016
- Managed the children's daily routines, such as meal times, bath times, and bedtimes
- Created safe and secure environment for children to play and learn
- Performed light housekeeping and meal prep to assist family with household duties
- Cleaned up after the children to maintain a safe living environment.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
Sales Associate
Navy Exchange
San Diego, CA
08.2009 - 10.2010
- Met merchandising standards by keeping store stocked and products faced
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Encouraged customers to make additional purchases and suggested relevant items
- Established a positive rapport with customers by delivering friendly, personalized service
- Performed cleaning tasks, keeping store neat and organized
- Processed credit card transactions quickly and securely
- Assisted with training and mentoring new team members
- Handled customer complaints and inquiries in a courteous and efficient manner
- Assisted with training new employees on sales procedures
- Helped customers find and select products
- Operated cash register and POS to process sales transactions and handle payments
- Maximized profits through effective cross-selling strategies during checkout process
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Built relationships with potential customers by providing helpful advice on product selection
- Tagged new merchandise for sale and updated signs
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
- Generated sales reports and tracked customer data to ensure sales goals were met
- Engaged with guests to understand and anticipate customer service needs.
Education
High School Diploma -
Gainesville High School
06.2005
Associate In Arts (A.A.) In Elementary Education -
Sante Fe Community College
Associate In Science (A.S.) In Sign language in education -
Flroida State College
Skills
- Customer Relationship Management
- Small Group Instruction
- Progress Reporting
- Early Childhood Education
- Classroom Supervision
- Behavior Modeling
- Attendance Tracking
- Student Supervision
- Data Entry
- Complaint Handling
- Payment Processing
- Customer Service
- Teacher Support
Personal Information
Date of Birth: 09/11/1986
Timeline
Teacher's Assistant
Holy Spirit Catholic School
08.2023 - Current
Customer Service Associate
Publix Super Markets Inc.
11.2021 - Current
Private Nanny
In Home Nanny
05.2012 - 05.2016
Sales Associate
Navy Exchange
08.2009 - 10.2010
High School Diploma -
Gainesville High School
Associate In Arts (A.A.) In Elementary Education -
Sante Fe Community College
Associate In Science (A.S.) In Sign language in education -
Flroida State College
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