Ashley-Lauren Ferrara

Through a government grant given to the school, I worked with the professor and the student to give them the best chance to succeed in and out of the classroom.

• Developed laboratory skills that allowed me to help students and peers understand the material and experiments.
• Served as a resource for students seeking advice on choosing relevant elective courses or potential career paths in the field of chemistry.
• Facilitated group study sessions, encouraging collaboration among peers working towards shared academic goals within the subject matter of general and organic chemistry.
• Helped students build valuable connections between general and organic chemistry concepts, fostering a comprehensive understanding of the subject.
• Promoted critical thinking skills by posing thought-provoking questions during tutoring sessions related to course content.
• Developed individualized tutoring plans for each student, addressing their specific needs and learning styles.

I was first hired at the front to take orders for the pizza counter and express orders. I was then asked to begin helping with making the pizza slices and pies. I was able to prep my part of the kitchen in the mornings before the rest of the staff came in, take orders, handle customer complaints and requests, and make pizza everyday.

• Collaborated with team members to improve overall customer service experience.
• Conducted customer service training sessions for new team members.
• Resolved guest issues with professionalism, demonstrating excellent customer service skills.
• Developed customer service abilities through assisting visitors and handling inquiries.
• Exercised composure under pressure and in escalated customer service scenarios.

• Established a supportive learning environment that fostered open communication and collaboration among students.
• Participated in ongoing professional development opportunities to stay current with the latest advances in anatomy and physiology education.
• Monitored student progress, adjusting instructional strategies as needed to accommodate diverse learning styles and needs.
• Collaborated with professors to use team-based and problem-solving approaches.