Ashley Le
St. Clair Shores,MI
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Nail Technician Manager
Vida Nails & Spa
06.2020 - Current
- Educated clients on proper use of salon products.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Managed senior-level personnel working in marketing and sales capacities.
Nail Technician Manager
Ashley Nails (Co-Owner)
03.2016 - 05.2020
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Built a clientele consisting of 90% return clients.
- Trained and mentored junior employees on safety, performance strategies, and customer service techniques.
- Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
- Greeted all guests and assisted with requests and special services.
- Organized salon paperwork and office files.
- Maintained calm, professional, and fully functional facility at all times.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Offered advice and recommended products to improve and maintain nails.
- Registered customer information on database to enable tracking history and maintain accurate records.
Education
High School Diploma -
Warren Woods Tower High School
Warren, MI06.2016
Skills
- Training and Coaching
- Expense Tracking
- Financial Administration
- Product Upselling
- Verbal and Written Communication
- Time Management
- Staff Development
- Marketing
- Business Development
- Policy Implementation
- Sales Techniques
- Team Leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Resolved product issue through consumer testing.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 30+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Nail Technician Manager
Vida Nails & Spa
06.2020 - Current
Nail Technician Manager
Ashley Nails (Co-Owner)
03.2016 - 05.2020
High School Diploma -
Warren Woods Tower High School