Joseph Jacques
Limington,ME
Summary
Dedicated general sales manager bringing several years of experience in sales, service, and business operations.
Overview
27
27
years of professional experience
Work History
General Sales Manager
Portland Volvo
Scarborough, ME
07.2019 - Current
- Exceeded sales targets by an average of 10% annually for the past 6 years
- Managed the entire sales cycle from prospecting to closing deals, consistently achieving high conversion rates
- Led a team of 12 sales representatives, providing coaching and guidance to drive performance and achieve revenue goals
- Implemented incentive programs to motivate the sales team and drive performance improvements, resulting in a 10% increase in monthly revenue
- Conducted training sessions on product knowledge and closing strategies, improving sales team's effectiveness
- Implemented CRM system to track customer interactions, enhancing sales forecasting accuracy by 30%
- Identified customer pain points and developed tailored solutions that addressed their specific needs, leading to increased customer satisfaction scores by 12%
- Created sales reports analyzing KPIs like conversion rates and average deal size for senior management insights
Finance Manager
Patriot Subaru of Saco
Saco, ME
05.2019 - 07.2019
- Managed dealership finance office procedures for Patriot Subaru of Saco vehicle deals.
- Structured finance and lease packages for Subaru customers.
- Monitored cash flow to ensure sufficient liquidity.
- Analyzed financial data to determine efficient use of resources.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Reviewed deal jackets for accuracy and compliance.
- Explained finance products, warranties, and protection plans.
- Communicated with sales staff on funding and delivery steps.
- Trained team members on finance process and dealership compliance.
- Prepared title, registration, and DMV paperwork.
Sales Manager
Prime Chrysler Dodge Jeep Ram
Saco, ME
08.2018 - 04.2019
- Managed dealership sales team using CRM and inventory systems.
- Reviewed vehicle pricing, trade-ins, and finance paperwork for accuracy.
- Coached sales consultants on customer needs and closing techniques.
- Coordinated sales leads with marketing and internet sales teams.
- Monitored showroom activity, test drives, and customer follow-up tasks.
- Prepared sales reports and forecast updates for dealership leadership.
- Built customer relationships through walk-ins, referrals, and repeat business.
- Coached staff members on effective communication techniques when dealing with customers.
- Developed and implemented sales plans to meet monthly, quarterly, and annual goals.
- Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
- Conducted training sessions for sales staff on customer service and product knowledge.
- Ensured all paperwork was completed accurately for each transaction including finance contracts, warranties.
- Collaborated with other departments to ensure a smooth transition from sale through delivery of vehicle.
- Assisted customers in selecting vehicles that best met their needs while maximizing profit potential for dealership.
- Provided follow-up service after the purchase of a vehicle to ensure customer satisfaction.
- Established relationships with local businesses as part of building a larger client base.
- Negotiated deals with customers in order to close sales transactions quickly and efficiently.
- Created reports detailing sales performance to present to upper management at weekly meetings.
- Resolved customer complaints quickly and effectively while maintaining excellent customer relations.
- Reviewed financial statements regularly and identified areas where cost savings could be achieved.
- Maintained an up-to-date understanding of automotive industry trends and developments.
Sales Manager
Carl Black Buick Pontiac Gmc
Orlando, Florida
10.2016 - 08.2018
- Managed sales staff coaching, scheduling, and daily floor coverage.
- Reviewed dealership inventory, pricing, and vehicle merchandising standards.
- Coordinated finance, sales, and delivery processes for customer transactions.
- Trained team members on product knowledge and guest communication.
- Monitored showroom performance, customer follow-up, and lead handling.
- Partnered with service and inventory teams on sales readiness.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
Sales Manager
Dusty Old Cars
Nashua, NH
08.2016 - 05.2017
General Manager
Rent A Center
Windham, ME
09.2010 - 10.2016
- Coaching and Training
- Led sales initiatives and management to drive revenue growth and enhance customer engagement
- Increased profit by 10%
- Oversaw daily store operations to ensure efficient functioning and customer satisfaction
- Managed financial transactions and budgets to maintain fiscal accountability and support business objectives
- Hiring/Training manager for the area
- Delegation of employees
- Setting up the new monthly sales
- Taking proper payments and renewing the agreement
- Receiving shipments
- Store HR operations
Sales Manager
BILL DODGE AUTO GROUP
Brunswick, ME
10.2009 - 09.2010
Sales Consultant
Lee Auto Mall
Auburn, ME
11.2004 - 10.2009
- Managed all fleet vehicle sales.
- Prepared and documented sales deals for customers
- Closed deals for employees
- Followed sales process 100%
- Managed daily operations as desk manager
- Trained all new employees
- Was promoted within 2 yrs
- Was on the Honda circle of excellence
Sales Associate
BILL DODGE AUTO GROUP
03.2000 - 11.2004
- Guided customers through sales process to identify and fulfill their wants and needs. Managed paperwork for all sales transactions. Executed finalization of customer transactions to ensure seamless service.
- Greeted showroom customers at Bill Dodge Auto Group and assessed vehicle needs.
- Conducted test drives and explained vehicle features, controls, and safety systems.
- Presented new and used inventory options from Bill Dodge Auto Group.
Education
University of Southern Maine
Leavitt Area High School
Skills
- CRM management
- Sales forecasting
- Deal structuring
- Sales inventory control
- Sales reporting
- Team leadership
- Relationship management
- Lead generation
- Revenue growth
- Financial oversight
- Strategic thinking
- Team coaching
- Conflict resolution
- Effective communication
- Decision making
- Team development
- Sales coaching
- Automotive sales strategies
- Service retention
- Training coaching
- Employee motivation
- Staff training
- Budget management
- Growth management
- Performance improvements
- Dealership operations
- Team leadership
- Sales development
- Employee coaching
- Pipeline management
- Sales operations
- Sales leadership
- Pricing strategy
- Goal setting
- Goal attainment
- Process optimization
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
General Sales Manager
Portland Volvo
07.2019 - Current
Finance Manager
Patriot Subaru of Saco
05.2019 - 07.2019
Sales Manager
Prime Chrysler Dodge Jeep Ram
08.2018 - 04.2019
Sales Manager
Carl Black Buick Pontiac Gmc
10.2016 - 08.2018
Sales Manager
Dusty Old Cars
08.2016 - 05.2017
General Manager
Rent A Center
09.2010 - 10.2016
Sales Manager
BILL DODGE AUTO GROUP
10.2009 - 09.2010
Sales Consultant
Lee Auto Mall
11.2004 - 10.2009
Sales Associate
BILL DODGE AUTO GROUP
03.2000 - 11.2004
University of Southern Maine
Leavitt Area High School