Ashley Leggett
Clinton,MS
Summary
Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.
Overview
3
3
years of professional experience
Work History
Health Unit Coordinator
Baptist Memorial Hospital- Desoto
04.2024 - Current
- Verified and updated changes in patient, physician, or insurance to maintain proper billing
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Answered phones promptly and directed calls appropriately
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Updated patient records, medical histories, and contact information for traceability
- Scheduled appointments, managed calendars, and coordinated meetings efficiently
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Answered phone and call lights promptly, forwarding calls or information to appropriate staff
- Prepared patient charts for patient transfers by copying and organizing required documents according to specific criteria
- Provided assistance to nurses by performing clerical duties such as scheduling appointments, transcribing orders, and filing documents
- Effectively coordinated patient care and administrative activities in a busy health unit setting
- Developed strong working relationships with patients, staff, and other stakeholders to ensure smooth operations of the health unit
- Responded promptly to requests from doctors or nurses concerning patient information or treatments.
Patient Care Advocate
Cigna Group
10.2023 - 04.2024
- Educated patients about preventative measures such as nutrition counseling, exercise programs, smoking cessation programs
- Participated in performance improvement initiatives aimed at increasing efficiency within the organization
- Provided patient-centered advocacy and support to ensure quality care and positive outcomes
- Facilitated effective communication between physicians, patients, and families to ensure patient safety and satisfaction
- Demonstrated expertise in problem-solving skills to identify issues impacting patient health outcomes and developed solutions accordingly
- Assisted patients in navigating the healthcare system by providing education on insurance coverage and other financial matters related to their care
- Performed administrative duties including scheduling appointments, preparing letters, and organizing paperwork
- Ensured compliance with HIPAA regulations when discussing patient information with internal and external customers
- Reviewed documents such as contracts, insurance forms, medical records for accuracy prior to filing them away
- Demonstrated strong organizational skills by managing multiple tasks simultaneously while adhering to strict deadlines
- Worked closely with supervisors to develop strategies that would enhance the overall quality of customer service operations.
Medical Customer Service Representative
Conduent
10.2022 - 10.2023
Medical Receptionist
Carenet Health
05.2021 - 05.2022
Education
Associate in Science (A.S.): Surgical Technology Candidate -
Baptist Health Science University
Memphis, TN04.2025
High School Diploma -
Greenwood High School
Greenwood, MS05.2016
Bachelor of Science (B.S.): Health Science -
Alcorn State University
Lorman, MS05.2020
Skills
- Medicare Knowledge
- Verbal Communication
- Written Communication
- Confidentiality Requirements
- Patient Care
- Office Supplies
- Inventory
- Client Documentation
- Emergency Situations
- Medical Terminology
- First Aid
- Safety
- Customer Satisfaction
- Patient Rights
- Preventive Care
- Patient Education
- Insurance Understanding
- Clinical Quality Program Standards
- Medical Services Administration
- Healthcare Operations
- Proactive Problem-Solving
- Multitasking Abilities
- Compassionate Client Care
- Claim Processing
- Documentation
- Typing Speed
- Medical History Documentation
- Coordinate Referrals
- Routing Lab Results
- Insurance Form Processing
- Referral Processing
- Organizational Skills
- Payment Collection
- Office Administration
- Patient Registration
- Insurance Information Collection
- Chart Pulling
- Medical Filing
- Patient Care and Confidentiality
- Outbound Calling
- Clinical Data Entry
- Appointment Scheduling
- Microsoft Office
- HIPAA Compliance
- Sterilization Procedures
- Policy and Procedure Adherence
- Telephone Triage
- Educate Patients
- Forms and Spreadsheet Creation
- Understanding Customer Needs
- Clerical and Filing Support
- Financial Recordkeeping
- Reading Comprehension
- Microsoft PowerPoint
- Microsoft Word
- Active Listening
- Microsoft Excel
- Office Equipment Proficiency
- Professional Telephone Demeanor
- Typing Proficiency
- Team Development
- Problem-Solving Ability
- Medical Terminology Knowledge
- Administrative and Office Support
- Prioritization
- Electronic Medical Record
- Medical Billing and Coding
- Critical Thinking
- Front Desk Operations
- Healthcare Administration
- Paperwork Coordination
- Computer Proficiency
Timeline
Health Unit Coordinator
Baptist Memorial Hospital- Desoto
04.2024 - Current
Patient Care Advocate
Cigna Group
10.2023 - 04.2024
Medical Customer Service Representative
Conduent
10.2022 - 10.2023
Medical Receptionist
Carenet Health
05.2021 - 05.2022
Associate in Science (A.S.): Surgical Technology Candidate -
Baptist Health Science University
High School Diploma -
Greenwood High School
Bachelor of Science (B.S.): Health Science -
Alcorn State University
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