Ashley Lemmel
Middletown
Summary
Dedicated professional with 9 years of experience seeking a role as a Customer Support Associate. Proven track record in delivering exceptional customer service, managing high volumes of inquiries, and resolving issues efficiently across various roles. Strong communication, time management, and organizational skills, with expertise in maintaining customer satisfaction and product knowledge.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
04.2019 - 11.2024
- Delivered excellent customer service by promptly addressing inquiries and resolving issues to ensure customer satisfaction
- Utilized extensive product knowledge to effectively assist customers with questions and concerns
- Managed a high volume of communications, consistently meeting or exceeding response time goals
- Maintained precise delivery records, ensuring accurate documentation of delivery details
Shopper
Instacart Shoppers
06.2020 - 08.2022
- Addressed customer inquiries and concerns, ensuring high-quality service and satisfaction
- Managed and fulfilled customer orders, accurately selecting personal items and groceries
- Assisted with special requests related to food allergies and dietary restrictions
HHA/Caregiver
Helping Hands Healthcare
03.2019 - 10.2019
- Delivered personalized in-home care by assisting with daily activities, including bathing, dressing, grooming, and medication administration, while monitoring vital signs and communicating any changes to the healthcare team
- Coordinated medical appointments and transportation logistics to ensure patients' timely access to healthcare services, while adhering to dietary restrictions and managing meal planning and preparation
- Offered emotional support and companionship through engaging conversations and recreational activities, contributing to a positive environment for both patients and their families
Customer Service Sales Representative
Eugene Lemmel
08.2015 - 03.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential clients.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
General Manager
Gold Star Chili
08.2013 - 04.2016
- Managed daily operations, focusing on staff management, customer service, and financial performance
- Developed employee schedules to ensure optimal staffing during peak hours, effectively controlling labor costs
- Implemented quality control measures and resolved customer complaints to uphold high levels of customer satisfaction
Production Worker
Professional Services
06.2013 - 08.2013
- Operated and maintained production equipment, ensuring efficient and uninterrupted workflow
- Followed standard operating procedures to maintain product quality and consistency
Customer Service Representative
I FORCE
07.2008 - 03.2009
- Addressed customer inquiries and resolved issues promptly, ensuring high levels of customer satisfaction and consistently meeting or exceeding response time and resolution performance metrics
- Utilized strong product knowledge to effectively respond to customer questions and deliver accurate information through managing a high volume of incoming calls and emails
Education
No Degree - Paralegal Studies
Everest College
OnlineHigh School Diploma - General Education
Middletown High School
Middletown, OH05.2012
Skills
- Effective Customer Communication
- Hospitality Experience
- Time Management
- Organizational Skills
- Skilled in Prioritizing Multiple Tasks
- Windows Operating System
- Communication Skills
- Microsoft Excel
- Sales
- Senior Care
- Hands-on Work
- Assisting Individuals
- Positive Attitude
- Operating Systems
- Home Care
- Management
- Search Engines
- Data Entry
- Customer Service
- Delivery Driver Experience
- Power point
- Stress management
- Customer advocacy
- Detail-Oriented Focus
- Basic troubleshooting of common technical issues
- Familiarity with point-of-sale (POS) systems
Certification
Driver's License
Timeline
Shopper
Instacart Shoppers
06.2020 - 08.2022
Delivery Driver
DoorDash
04.2019 - 11.2024
HHA/Caregiver
Helping Hands Healthcare
03.2019 - 10.2019
Customer Service Sales Representative
Eugene Lemmel
08.2015 - 03.2019
General Manager
Gold Star Chili
08.2013 - 04.2016
Production Worker
Professional Services
06.2013 - 08.2013
Customer Service Representative
I FORCE
07.2008 - 03.2009
High School Diploma - General Education
Middletown High School
No Degree - Paralegal Studies
Everest College
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