Shift leader with experience supervising fast-paced service, training crew members, and keeping operations organized. Strong in communication, teamwork, and customer service, with a positive attitude and focus on smooth, high-quality results.
Work History
Volunteer
Culinary Arts | 2019 - 2023
Maintained clean workstations, equipment, and utensils throughout service periods
Communicated clearly with team members to coordinate efficient service delivery
Maintained clean, neat, and operational facilities to serve program needs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Shift Leader
3 Years 3 Months
Dutch Bros | 07.2023 - Current
Supervised shift operations, maintaining service speed, drink quality, and customer satisfaction standards.
Trained new crew members on beverage preparation, point-of-sale procedures, and workflow expectations.
Coordinated opening and closing tasks, ensuring accurate setup, cleanup, and register balancing.
Monitored inventory levels and restocked ingredients to support uninterrupted drive-thru service.