Rachel K. Espinoza
Beecher,IL
Summary
Professional program analyst who excels in delivering actionable insights and driving process improvements. Known for collaborative teamwork and achieving impactful results in dynamic environments. Expertise in data analysis, problem-solving, and program evaluation.
Overview
17
17
years of professional experience
Work History
Program Analyst - New Launch Therapy
Orsini Specialty Pharmacy
08.2025 - Current
- Analyzed program data to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to enhance customer service delivery.
- Supported project management initiatives by tracking timelines and deliverables.
- Facilitated training sessions for staff on compliance and operational procedures.
- Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
- Reviewed program implementation plans to assess risk and feasibility.
Benefits Verification Specialist - Crysvita
Orsini Specialty Pharmacy
11.2020 - 09.2025
- Conducted benefits verification for patient eligibility and coverage details.
- Maintained accurate records of patient interactions and benefit approvals in system.
- Analyzed complex benefit plans to determine patient eligibility.
- Collaborated with insurance providers to resolve discrepancies in coverage information.
- Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.
- Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes.
Customer Service Representative
N Thrive Inc.
12.2017 - 11.2020
- Properly identifying patients using HIPPA policies
- Properly file and store patient information
- Escalate patient issues to proper branches
- Work with supervisors and customers to reach best solutions for insurance and financial questions
- Bill customer insurance companies
- Take payments for billed insurance claimed
- Work with customers through phone interactions
- Worked with large scale team to complete best possible solution for customer satisfaction with regard to medical billing issues.
- Work with customer insurance and attorneys to find the best course of action to handle customer billing accounts.
- Collaborated with cross-functional teams to enhance customer experience initiatives and feedback systems.
Shift Supervisor
KFC
01.2009 - 01.2017
- Daily responsibilities: count product, count safe, perform a “pre shift” with staff, help out where needed, preform nightly inventory
- Responsible for shift management of 6-12 employees
- Responsible for profit and loss statements
- Responsible for truck orders and scheduling of employees
- Monitored cash handling procedures during shifts
- Additional Employment information available upon request.
- Implemented new workflow processes to enhance order accuracy and speed.
Education
Phlebotomist Course and training -
Triton College
River Grove, IL01.2019
Bachelor's degree - Criminal Justice Administration
University of Phoenix
Phoenix, AZ01.2012
High School Diploma -
Reavis High School District #220
Burbank, IL05.2006
Skills
- Data Entry
- Well organized
- Knowledge of insurance processes
- Empathy
- Team Building
- Customer Service skills
- Knowledge of medical billing and coding
- Computer Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- EPIC database
- Medi-Tech database
- Medent database
- Excellent communication
Timeline
Program Analyst - New Launch Therapy
Orsini Specialty Pharmacy
08.2025 - Current
Benefits Verification Specialist - Crysvita
Orsini Specialty Pharmacy
11.2020 - 09.2025
Customer Service Representative
N Thrive Inc.
12.2017 - 11.2020
Shift Supervisor
KFC
01.2009 - 01.2017
Phlebotomist Course and training -
Triton College
Bachelor's degree - Criminal Justice Administration
University of Phoenix
High School Diploma -
Reavis High School District #220
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