Wendy Renee Anderson
Greenbelt,USA
Summary
An independent and self-motivated professional with over 20 years of experience providing excellent research, writing, and communication skills. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. Possess significant strengths in weighing competing priorities, finding creative solutions, and using critical thinking in an ever-changing environment to provide excellent customer service and positive results. Seeking a challenging career with a well-established organization that will utilize my skills and experience to benefit mutual growth and success.
Experienced with program analysis, providing in-depth evaluations and actionable recommendations. Utilizes advanced data analysis techniques to drive program efficiency. Strong understanding of project management and strategic planning.
Overview
22
22
years of professional experience
Work History
Program Analyst
GSA, White House Service Center
05.2023 - Current
- Provides broad range of administrative support; resolve personnel issues relating to payroll; coordinate, plan and respond to internal and external customer service requests and inquiries always in a professional and timely manner.
- Performs administrative work and analysis in one or more of the following areas: personnel management and administration, organizational design, workforce development, budgeting and financial management; provides expertise and technical advice on all administrative matters.
- Established and effectively implemented the Reimbursable Work Authorization (RWA) process, using a centralized platform to communicate all correspondence with partnering agencies.
- Serves as the RWA Subject Matter Expert (SME) for the White House Service Center; providing technical advice & subject matter expertise for the RWA program.
- Developed a training program for new employees in preparing RWA package for submission for processing and acceptance.
- Created and effectively manages internal tracking system for all types of RWAs.
- Researches and/or analyzes problems, issues, program requirements. Investigates and resolves complex program/project issues.
- Plans and/or directs complex projects requiring evaluation and identification of a variety of operational problems, evaluating alternative solutions, and recommending appropriate action and guidance to senior leadership and key outside stakeholders on variety of topics.
- Conducts briefings for higher level management to explain the specific analysis of subject matter, as well as to provide recommendations or action plans and provide guidance and direction for implementation.
- As directed, may also execute additional administrative and special, one-time projects that are of a sensitive and confidential nature, of which requires extensive research, analysis and evaluation of a wide variety of information.
- Serves and assists Building Managers and/or other Program Analyst on a daily basis in various aspects; assisting in resolving tenant service calls, resolving erroneous RWA charges to assisting with the formulation of an Independent Government Cost Estimate (IGCE) and Summary Cost Estimate (SCE).
- Initiates Procurement Requests using Electronic Acquisition System Integration (EASi).
- Designated as one of the 'Super Users' of EASi for the GSA White House Service Center.
- Plans, organizes, coordinates, controls, and evaluates the timely implementation and execution of acquisitions packages being routed forward to budget and contracting for procurement actions ensuring compliance with mandated standards and tracks related metrics to develop reports.
- Coordinate the dates and times of delivery of products and services to include verifying clearances of all workers (GSA employees and contractors) entering the area with collaboration with Secret Service, obtaining temporary passes for workers as appropriate.
- At times, Building Managers assisted to conduct market research and perform daily inspections to review facility conditions including cleanliness of office space and restrooms; identify immediate, short-term and long-term building needs.
- Effectively managed the White House Service Center Director day-to-day activities, schedule meetings and appointments to maximize the Director’s use of time and all other managers in the service center.
- Prepare correspondence and ensure proper routing for other federal counter parts of the Director within the agency to drive and receive proper authorizations for federal business for the service center.
- Correlates with Property Managers, agency staff and Supervisors to gather information regarding status, milestones, project changes and completion of ongoing, current and future projects in preparation for submitting weekly project report for the Executive Office of the President, Office of Administration (OA) and GSA.
- Responsible of gathering proper documents, information and values to assist Building Managers in validating random utility expenditure audits.
- Tracks and analyze historical data in order to provide accurate utility projections for budget purposes.
- Manages and validates Electronic Time and Attendance Management System (eTAMS) for the White House Service Center including many different groups of over 300 personnel; Deputies, Operations Team, Fire Section, Elevator Department, Landscape, Lock Department and other various supervisors and managers.
- Oversee Personnel Leave and Overtime requests for employees through the GSA ALOHA (Authorized Leave & Overtime Help Application) system. Identity and resolve any discrepancies. perform monthly reconciliation.
- Generated a centralized database for documentation of employees’ overtime.
- As labor clerk for various shops at the White House Service center, I ensure that work is completed by specific shops are accurately charged against the appropriate Reimbursable Work Authorization (RWA) account and conduct a monthly audit to ensure that proper entries are made.
- Formulated a tool to assist Construction Representative and Project Managers perform project close out.
- Responsible of performing audits and reconciliations on projects close-out.
- Collaborates with Budget Analyst to ensure that an accurate back up information are provided to the customer on their monthly Intra-Governmental Payment and Collection System (IPAC) for proper reconciliation.
- Administer all new Purchase Card Requests for the service center.
- Validate credit card charges, provide supporting documentation and assist credit card holders in ensuring all credit card charges are logged in to their ledgers for their reconciler and for future audit purposes under agency regulation.
Executive Assistant II
GSA, White House Service Center
05.2003 - 05.2023
- Support 15 senior staff members of the GSA White House Service Center in various program areas to include administrative support, property management and financial management support; provide expert analysis on a variety of subject matter projects.
- Assign repair needs and building complaints to appropriate General Service Administration personnel for the White House Complex.
- Create work order tickets, follow up with building occupants and shop personnel to ensure requests have been granted and completed within a timely manner.
- Track to ensure all above standard Facility Requests for the Executive Office of President are completed with correct labor and material charges.
- Perform monthly analysis of employee labor hours to functions and cost centers, along with maintaining time & attendance for 35 federal personnel.
- Monitor accounts utilizing JIRA project management & finance tracking system to alert customers if accounts are close to being expended.
- Manage, train and educate all GSA White House Personnel on the JIRA system utilization and capabilities.
- Generate monthly reports of customer billing histories to discuss and reconcile any discrepancies.
- Collaborated with colleagues on an Integrated Project Management Plan to establish and build a program that would allow the White House Service Center to manage credit cards for over 20 holders in the center. Program was implemented, highly successful and elements were later incorporated into the National Program. Also the team lead for the program managing the daily credit card logging and reconciling activities for the service center.
- Assign employees labor function codes in Etams/Fed Desk software.
- Responsible for day to day GSA fleet customer service procedures and maintenance.
- Maintain conference room and bowling alley schedule.
- Responsible for reviewing and signing time sheets, approving leave requests, and reporting performance problems to management for Contractors.
- Responsible for processing outside visitors personal information for access onto the White House Complex through the Unites States Secret Service.
Education
Bachelor’s Degree - Acquisitions and Contract Management
Strayer University
Washington, DC05.2019
Skills
- Microsoft Office
- Word
- Power Point
- Excel
- Outlook
- Computerized Maintenance Management System (CMMS)
- Maximo
- JIRA
- Problem assessment
- Solution identification
- Time management
- Task prioritization
- Customer relation
- Administration
- Document maintenance
- Correspondence
- Telephone communication
- Data entry
- Supervision
Timeline
Program Analyst
GSA, White House Service Center
05.2023 - Current
Executive Assistant II
GSA, White House Service Center
05.2003 - 05.2023
Bachelor’s Degree - Acquisitions and Contract Management
Strayer University
Clearance
Top Secret Clearance Eligibility
Phone Numbers
(301) 731-0007, (301) 442-9267