Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kalkidan Desta

Silver Spring,MD

Summary

Detail-oriented professional with bilingual abilities combines with integrity as a frontline corporate representative. Well-educated and poised with superior communication skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer.To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Concierge

White House Service LLC
Lorton, VA
01.2021 - Current
  • Maintained the front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient customer service, and handled challenging situations easily.
  • Developed and maintained courteous and effective working relationships.

Retail Sales Assistant

Kids For Less
Silver Spring, MD
06.2019 - 01.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers with locating and choosing merchandise in-store departments.

Education

Associate of Arts - Psychology

Montgomery College
Rockville, MD
07.2023

High School Diploma -

Northwood High School
Silver Spring, MD
06.2020

Skills

  • Communication
  • Easily adaptable
  • People management
  • Time management
  • Customer service
  • Problem Anticipation and Resolution
  • Special Requests
  • Front Desk Operations
  • Microsoft Outlook, one note and word
  • Guest Experiences
  • Status Updates
  • Emergency Situations

Languages

Amharic
Full Professional
English
Full Professional

Timeline

Concierge

White House Service LLC
01.2021 - Current

Retail Sales Assistant

Kids For Less
06.2019 - 01.2020

Associate of Arts - Psychology

Montgomery College

High School Diploma -

Northwood High School

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Kalkidan Desta