Ashley Lewis

- Analyze data and trends to identify patterns related to policy violations, or emerging issues.
- Monitor user-generated content to ensure compliance with platform policies and guidelines.
- Identify and assess potential risks related to user-generated content.
- Work closely with other Trust and Safety team members to share information and best practices.
- Stay informed about relevant laws and regulations related to online safety and content moderation.
- Provide opportunities to streamline and solidify our operational workflows, acting as a key feedback loop for product engineering and policy.
- Ensure we consistently and effectively apply content moderation without bias, and provide a level of support that exceeds industry standards.

• Analyze data and trends to identify patterns related to policy violations or emerging issues
• Monitor user-generated content to ensure compliance with platform policies and guidelines
• Identify and assess potential risks related to user-generated content
• Stay informed about relevant laws and regulations related to online safety and content moderation
• Provide opportunities to streamline and solidify our operational workflows, acting as a key feedback loop for product engineering and policy
• Ensure we consistently and effectively apply content moderation with bias, and provide a level of support that exceeds industry standards
• Trained on policy violations for social media platforms using multiple internal systems.
• Overturned or approved violations appeals.
• Filled out the response using butterfly buttons and built-in custom responses.
• Served as a subject matter expert and point of contact for the Risk/Investigations Team.
• Meeting metrics for various workflows.
• Identified fraudulent behavior through the investigation of clients' users on a social media platform.
• Cross-trained in multiple products, with the ability to be agile and learn new platforms quickly.
• Identified and classified new fraud trends on the client's platform, saving the client millions of dollars per year.
• Research business social media accounts and their advertisements
• Learn and enforce a variety of company policies and user guidelines
• Respond to user inquiries relating to their accounts and/or advertisements
• Review ads and classify according to policy
• Provide feedback on ads classification trends
• General data entry-related tasks.
• Provide suggestions to improve the process and workflows.

• Assisted customers in identifying issues and explained solutions to restore service and functionality
• Documented support interactions for future reference
• Used ticketing systems to manage and process support actions and requests
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
• Subscribed customers to streaming service by creating user accounts and assigning permissions
• Translated complex technical issues into digestible language for non-technical users
• Monitored systems in operation and quickly troubleshot errors
• Promoted efficiency among departments with prompt resolution of system issues
• Diagnosed and troubleshot hardware, software and network issues

• Entered 100+ forms of patient demographics into DuraMedic's system with accuracy and efficiency.
  • Communicated with supervisors and colleagues to resolve discrepancies and process data quickly.
  • Verified data accuracy to produce error-free reports, and maintained data entry logs to track activities.
• Collected and organized information for entry, prioritizing entries to increase efficiency.
• Performed data entry from paper documents, emails, and other sources into computer systems.

• Created and cleaned customer profiles, ensuring accuracy and efficiency in data entry tasks.
• Analyzed artwork for copyright and offensive content, maintaining compliance and quality standards.
• Acted as the main point of contact for managers, facilitating communication within the data team.
• Reviewed and updated account information in company computer system.

• Entered 150-200 documents daily with precision and efficiency, ensuring high data accuracy.
• Transferred health documents, like newborn screenings and rabies lab results, into the Texas database system.

• Implemented HIPAA guidelines to protect lab results and maintain data integrity.

• Organized paper documents into digital filing system for easy access.

• I excelled as a Senior Advisor at Concentrix Limited Company in Austin, Texas, by developing strong client relationships, handling inquiries promptly, and exceeding service level guidelines. I collaborated with team members to enhance customer satisfaction rates, and consistently delivered exceptional customer service.