Ashley Lillebo
Hermosa,SD
Summary
Scheduling Manager with 19 years of nursing experience and 10 years in leadership and management roles. Skilled in staff scheduling, team coordination, and operational efficiency in healthcare environments. Seeking to continue contributing in a leadership or management role that supports staff performance and high-quality patient care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Scheduling Manager
Rapid City Medical Center, LLP-The Endoscopy Center, Inc
10.2008 - Current
- Advanced to Scheduling Manager, overseeing scheduling department operations and maximizing physician schedules to ensure optimal utilization of facility resources. Supervise and support a team of up to seven nurses in addition to various administrative staff, including conducting annual performance evaluations. Collaborate closely with physicians, director, and charge nurses to enhance operational performance and patient flow. Maintain hands-on involvement in call center operations and patient scheduling to ensure continuity of service and team support as needed. Designated HIPAA Privacy Officer in 2023.
- Manage GIQIIC Registry for The Endoscopy Center: medical specialty registry designed by gastroenterologists for gastroenterologists to collect, organize and display digestive healthcare data for multiple purposes, including improving patient outcomes by allowing users to benchmark quality, identify gaps in care, develop specific and targeted quality improvement initiatives, contribute data for research and to assist the GI societies in developing guidelines for patient care.
Team Leader
Rapid City Medical Center, LLP-The Endoscopy Center, Inc
01.2009 - 11.2016
- Promoted to Team Leader with expanded responsibilities including oversight of daily scheduling operations. Ensured accurate patient placement within physician templates to optimize workflow and procedural efficiency. Provided guidance and support to scheduling nurses and administrative staff while maintaining high standards of patient care and operational effectiveness.
Pre-Op Intake Nurse
Rapid City Medical Center, LLP-The Endoscopy Center, Inc
10.2008 - 01.2009
- Initiated career at Rapid City Medical Center/The Endoscopy Center as a Pre-Op Intake Scheduling Nurse, responsible for conducting comprehensive pre-operative health assessments via inbound and outbound patient calls. Scheduled patients at appropriate facilities based on clinical needs and insurance requirements, coordinated prescription processing, and triaged patient concerns in collaboration with GI physicians as needed.
Registered Nurse
Rapid City Regional Hospital
06.2007 - 08.2008
- Provided comprehensive nursing care to patients on a high-acuity Medical/Surgical unit for one year following graduation. Conducted thorough nursing assessments, monitored and documented vital signs, initiated IV therapy, inserted Foley catheters, and completed accurate and timely electronic medical record (EMR) documentation. Managed patient admissions and discharges, ensuring continuity of care and patient education. Collaborated effectively with interdisciplinary team members, including nurses, nursing assistants, physicians, and Advanced Practice Providers, to deliver safe, high-quality patient-centered care.
CNA
Rapid City Regional Hospital – Rehab Unit
01.2005 - 01.2006
- Collaborated closely with nursing staff to support the delivery of safe, high-quality patient care. Responsibilities included obtaining and documenting vital signs, assisting with patient positioning and mobility, providing hygiene and bathing care, supporting ambulation, assisting with meals, and promptly reporting changes in patient condition to the nursing team.
- Preceptorship 2007
Education
Associates Degree of Science - Nursing
University of South Dakota
05-2007
Skills
- Strong leadership skills
- Excellent computer/documentation skills
- Dependable
- Passionate about preventative care
- Excellent communication skills
- Highly organized
- Able to assess/triage patients over the phone
Affiliations
- AIHC Member
- AORN Member
- ASCA Member
- ASGE Member
Certification
Certified ALICE Instructor 2023-current
BLS
Timeline
Team Leader
Rapid City Medical Center, LLP-The Endoscopy Center, Inc
01.2009 - 11.2016
Scheduling Manager
Rapid City Medical Center, LLP-The Endoscopy Center, Inc
10.2008 - Current
Pre-Op Intake Nurse
Rapid City Medical Center, LLP-The Endoscopy Center, Inc
10.2008 - 01.2009
Registered Nurse
Rapid City Regional Hospital
06.2007 - 08.2008
CNA
Rapid City Regional Hospital – Rehab Unit
01.2005 - 01.2006
Associates Degree of Science - Nursing
University of South Dakota