Ashley Linder
Oakdale,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations experience and relationship-building skills. With a proven track record of enhancing customer satisfaction and streamlining operations. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skilled in multitasking and an expert in problem-solving and customer service.
Overview
15
15
years of professional experience
Work History
Service Manager
Solar Installation Group, Inc.
09.2019 - 04.2024
- Resolved customer complaints in a professional and timely manner as well as discussed service needs in order to offer available solutions.
- Turned potentially negative experiences into opportunities for continued patronage with customers.
- Coordinated warranty claims processing to ensure prompt resolution of covered repairs or replacements.
- Enhanced team morale through regular recognition of exceptional performance
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Permit Specialist
Raymond West (Raymond Handling Concepts Corp.)
06.2018 - 05.2019
- Supported the development of a centralized permit tracking system, improving inter-departmental communication and coordination.
- Handled permit-related inquiries from corporate in a professional manner, providing accurate information and directing individuals to appropriate resources when necessary.
- Collaborated with engineers and contractors to address project concerns or changes during the permitting process effectively.
- Managed high-volume caseloads while maintaining strict deadlines for permit issuance, contributing to department productivity goals.
- Conducted site visits to verify project compliance with approved plans, identifying any discrepancies
Operations Management Specialist - OMS
United Postal Service (UPS)
03.2016 - 06.2018
- Improved operational efficiency by streamlining processes and procedures and implementing best practices in operations management while enhancing customer satisfaction.
- Conducted thorough risk assessments to proactively address potential issues in the OM processes.
- Collaborated with leadership to establish performance metrics that aligned with company goals, driving continuous improvement efforts across the organization.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Championed change initiatives within the organization to foster a culture of continuous improvement.
Education
Associate of Science - Paralegal Studies
Virginia College
Birmingham, AL10.2012
High School Diploma -
Thomas Downey High School
Modesto, CA06.2005
Skills
- Positive Attitude
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Goal-Oriented
- Work Planning and Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies
- Traveling
- Cooking
- Reading
- Kayaking
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leave401k matchPaid time offCompany CultureTimeline
Service Manager
Solar Installation Group, Inc.
09.2019 - 04.2024
Permit Specialist
Raymond West (Raymond Handling Concepts Corp.)
06.2018 - 05.2019
Operations Management Specialist - OMS
United Postal Service (UPS)
03.2016 - 06.2018
Associate of Science - Paralegal Studies
Virginia College
High School Diploma -
Thomas Downey High School
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