AUGUSTINE SALLIEU MATTIA
Sharon Hill,PA
Summary
Dynamic Customer Sales and Service Expert at Barrie Solar PV Installation S/L Limited, recognized for enhancing customer satisfaction and retention through exceptional service and effective complaint resolution. Proficient in CRM software and skilled in teamwork, I successfully streamlined processes, resulting in faster resolutions and improved client relationships.
Overview
3
3
years of professional experience
Work History
Customer Sales and Service Expert
Barrie Solar PV Installation S/L Limited
Sierra Leone West Africa
09.2021 - 07.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Worked closely with cross-functional teams to address complex client issues, demonstrating a commitment to providing exceptional service and maintaining long-term relationships.
- Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
- Processed orders, service requests and applied information to customers.
Education
Diploma - Banking And Finance
University Of Sierra Leone
Sierra Leone West Africa09-2021
High School Diploma -
Our Lady Of Kwama Senior Secondary School
Sierra Leone West Africa, Western Area Rural Dist10-2016
Skills
- Organization
- Financial transactions
- Warranty services
- CRM software
- Sales management
- Teamwork and collaboration
Timeline
Customer Sales and Service Expert
Barrie Solar PV Installation S/L Limited
09.2021 - 07.2024
Diploma - Banking And Finance
University Of Sierra Leone
High School Diploma -
Our Lady Of Kwama Senior Secondary School
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