Felix Castrilla
Ashtabula
Summary
Highly experienced trades professional with many years of hands on experience in construction, landscaping, window tinting, and automotive detailing. Proven ability to deliver high-quality workmanship, maintain safe and efficient job sites, and meet customer expectations. Dependable, detail-oriented, and skilled in working independently or as part of a team.
Overview
11
11
years of professional experience
Work History
Customer Sales and Service Expert
PWP Detailing LLC
06.2024 - Current
- Assisted in managing sales processes, contributing to a streamlined customer journey.
- Utilized CRM systems to track customer interactions and maintain accurate records.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to enhance service delivery and improve client satisfaction.
- Developed rapport with clients, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
Wastewater Treatment Plant Operator
ACDES
01.2024 - 05.2024
- Operated and monitored wastewater treatment processes to ensure compliance with regulatory standards.
- Conducted routine maintenance on treatment equipment to minimize downtime and optimize performance.
- Collaborated with team members to troubleshoot operational issues and implement effective solutions.
- Analyzed water quality data to identify trends and recommend process adjustments for improved efficiency.
- Developed standard operating procedures that enhanced workflow consistency and reduced errors in operations.
- Led initiatives to improve chemical dosing accuracy, resulting in enhanced treatment efficacy and cost savings.
- Coordinated with regulatory agencies during inspections, ensuring all documentation met compliance requirements.
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
Landscaper
C&C Yard Maintenance
08.2014 - 01.2022
- Supervised a team of landscapers, providing training and guidance on best practices.
- Led landscaping projects, ensuring timely completion and high-quality standards.
- Developed efficient workflows for lawn maintenance and landscape design implementation.
- Coordinated with clients to understand needs and deliver customized landscaping solutions.
- Conducted regular site inspections, ensuring compliance with safety regulations and quality assurance.
- Managed inventory of tools and materials, optimizing resource allocation for projects.
- Enhanced client satisfaction through effective communication and follow-up on project outcomes.
Education
High School Diploma -
Edgewood High School
Ashtabula, OH06-2021
Skills
- Organization
- Financial transactions
- Warranty services
- CRM software
- Pipeline maintenance
- Paperwork processing
- Process improvements
- Business development
- Contact follow-up
- Teamwork and collaboration
- Hospitality and accommodation
- Calm and professional under pressure
- Sales expertise
- Heavy lifting
- Construction
- Attention to detail
- Power tool operation
- Equipment operation
- Basic carpentry
- Team-oriented and dependable
- Concrete finishing
- Materials loading
- Worksite preparation
Timeline
Customer Sales and Service Expert
PWP Detailing LLC
06.2024 - Current
Wastewater Treatment Plant Operator
ACDES
01.2024 - 05.2024
Landscaper
C&C Yard Maintenance
08.2014 - 01.2022
High School Diploma -
Edgewood High School