Ashley Lindsey
Savannah,GEORGIA
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Title Cash Now.com. Skilled in problem resolution and active listening, adept at handling high-stress situations and complex customer complaints. Increased repeat business through empathetic service and proficient complaint handling, demonstrating strong product knowledge and customer relations expertise.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Title Cash Now.com
Savannah, GA
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
P23 Labs
Savannah, GEORGIA
02.2022 - 10.2022
- Greeted all customers and provided prompt and friendly service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer service representative
Onbrand24
Savannah, GEORGIA
06.2018 - 06.2020
- Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues
- Addressed customer concerns and complaints, resolving issues quickly and efficiently
- Answered incoming calls and assisted customers with questions.
Education
High School Diploma - General
Sol c Johnson high school
Savannah, GEORGIASkills
- Product knowledge
- Upselling and cross-selling
- Problem resolution
- Product education
- Data entry
- Merchandise upselling
- Refunds processing
- Staff training
- Multi-line telephone operations
- Service upselling
- Customer service
- Active Listening
- Customer Relations
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Payment Processing
Timeline
Customer Service Representative
Title Cash Now.com
10.2022 - Current
Customer Service Representative
P23 Labs
02.2022 - 10.2022
Customer service representative
Onbrand24
06.2018 - 06.2020
High School Diploma - General
Sol c Johnson high school