Ashley Little
Norwood Young America,MN
Summary
Service-driven Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service with exceptional communication and multitasking skills. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration implementing innovative solutions to improve service delivery and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Bartender
Omni Viking Lakes
05.2022 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Passionately deliver top-quality customer service, consistently receiving positive feedback.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Closed out cash register and prepared cashier report at close of business.
Bartender
The Pour House Pub
02.2014 - 12.2021
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Serve liquor, wine, bottled or draft beer. Mixing ingredients to prepare cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Attempt to limit problems and liability related to customers' drinking by taking steps such as persuading customers to stop drinking, or ordering transportation for intoxicated patrons. Asking customers who become loud or aggressive to leave.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Property Manager
Hornig Companies
03.2016 - 09.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Clean common areas and make minor property repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Education
High School Diploma -
Wayzata High School
Plymouth, MN06.2010
Skills
- Customer Service
- Suggestive Selling
- Staff Management
- Inventory
- Bar Equipment Maintenance
- Outgoing Personality
- Clear and effective communication
- Food handling certification
- Superior customer service
Certification
- Serve Safe Certification
- TIPS Alcohol Training
Timeline
Lead Bartender
Omni Viking Lakes
05.2022 - Current
Property Manager
Hornig Companies
03.2016 - 09.2018
Bartender
The Pour House Pub
02.2014 - 12.2021
High School Diploma -
Wayzata High School
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