Ashley Littrell
Cave-in-Rock,IL
Summary
Dynamic professional with a proven track record at Harrisburg Medical Center, excelling in patient account management and billing accuracy. Demonstrates exceptional problem-solving and customer service skills, streamlining processes to enhance revenue cycle efficiency. Adept at multitasking and training staff, fostering a collaborative environment that drives operational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operator
The CapFactory
Eldorado, IL
08.2024 - 10.2024
- Operated machinery to ensure efficient production flow.
- Conducted quality checks on finished products to maintain standards.
- Collaborated with team members to streamline workflow processes.
- Assisted in troubleshooting equipment issues to minimize downtime.
Bartender Supervisor
Lincoln Street Pub
Shawneetown, IL
10.2019 - 03.2021
- Supervised daily bar operations to ensure efficient service and adherence to quality standards.
- Trained and guided new bartenders on drink preparation techniques and customer service protocols.
- Managed inventory levels, placing orders for supplies to maintain stock availability and minimize waste.
- Developed cocktail menu offerings, enhancing customer experience through innovative drink selections.
School Bus Driver
Illinois Central School Bus
Marion, IL
07.2018 - 05.2019
- Safely transported students to and from school, ensuring timely arrivals and departures.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Assisted in developing safe driving routes, enhancing efficiency and reducing travel times.
- Monitored student behavior on the bus, fostering a respectful and orderly environment.
Patient Account Representative
Harrisburg Medical Center
Harrisburg, IL
05.2015 - 03.2016
- Processed patient account inquiries, ensuring timely and accurate resolution of billing issues.
- Managed insurance verifications, facilitating efficient claims processing for optimal revenue cycle management.
- Collaborated with clinical staff to gather necessary documentation for patient accounts, enhancing data accuracy.
- Analyzed billing discrepancies and implemented corrective measures to improve overall collection rates.
- Trained new team members on account management systems, fostering a collaborative work environment.
- Developed procedures for tracking patient payments, increasing accountability and minimizing outstanding balances.
- Streamlined communication between departments to expedite claims submissions and reduce processing times.
Claims Examiner
Kelly Services
Marion, IL
11.2014 - 04.2015
- Analyzed claims to ensure compliance with regulatory requirements and company policies.
- Reviewed documentation for accuracy, identifying discrepancies to improve claim processing efficiency.
- Collaborated with cross-functional teams to resolve complex claims issues and enhance customer satisfaction.
- Implemented process improvements that streamlined claims handling and reduced turnaround times.
Patient Account Representative/Office Medical Biller
Hardin County General Hospital
Rosiclare, IL
03.2009 - 11.2014
- Managed patient billing inquiries, providing timely resolutions to enhance satisfaction.
- Processed insurance claims accurately, ensuring compliance with hospital policies and regulations.
- Coordinated with healthcare providers to verify patient information and resolve discrepancies.
- Trained new staff on billing procedures and software systems to improve operational efficiency.
- Analyzed account data to identify trends, implementing strategies for improved revenue cycle management.
- Received and processed all commercial and private payments coming into the hospital.
- Reconciled daily deposits.
Phlebotomist
Harrisburg Medical Center
Harrisburg, IL
03.2007 - 03.2009
- Collected blood samples using standard venipuncture techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient information and specimen labeling to ensure compliance with protocols.
- Processed specimens for laboratory analysis, adhering to established timelines and quality standards.
- Trained new staff on phlebotomy procedures and best practices, enhancing team efficiency and performance.
Patient Care Technician
OSF Saint Francis Medical Center
Peoria, IL
04.2006 - 02.2007
- Monitored patient vitals and reported changes to nursing staff for timely interventions.
- Assisted with daily living activities, enhancing patient comfort and ensuring safety standards.
- Maintained accurate patient records using electronic health record systems to support care continuity.
- Collaborated with multidisciplinary teams to develop and implement individualized patient care plans.
- Monitored inventory levels of supplies and equipment, ensuring readiness for daily operations without interruption.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Performed venipuncture and capillary draws with high accuracy.
CNA
Hardin County General Hospital
Rosiclare, IL
07.2005 - 02.2006
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff in monitoring vital signs and reporting changes in patient conditions.
- Implemented infection control measures, maintaining a sterile environment for patients.
- Trained new staff on proper patient handling techniques and hospital protocols.
- Managed patient records and ensured accuracy in data entry.
- Coordinated communication between patients and medical personnel, enhancing service delivery.
- Processed admissions and discharges, maintaining compliance with hospital protocols.
Education
High School Diploma -
Hardin County High School
Elizabethtown, ILSkills
- Professionalism and ethics
- Efficient multitasking
- Problem-solving
- Customer service
Certification
- Certified Nursing Assistant, completed course through SIC in High school in 2005.
- Certified Patient Care Technician through St. Francis Medical Center completed in 2006.
Timeline
Operator
The CapFactory
08.2024 - 10.2024
Bartender Supervisor
Lincoln Street Pub
10.2019 - 03.2021
School Bus Driver
Illinois Central School Bus
07.2018 - 05.2019
Patient Account Representative
Harrisburg Medical Center
05.2015 - 03.2016
Claims Examiner
Kelly Services
11.2014 - 04.2015
Patient Account Representative/Office Medical Biller
Hardin County General Hospital
03.2009 - 11.2014
Phlebotomist
Harrisburg Medical Center
03.2007 - 03.2009
Patient Care Technician
OSF Saint Francis Medical Center
04.2006 - 02.2007
CNA
Hardin County General Hospital
07.2005 - 02.2006
High School Diploma -
Hardin County High School