Ashley L. Jiminez
Clayton,DE
Summary
Dynamic administrative professional with over 8 years of experience working with diverse groups of employees and meeting company and client needs. Experience with the various aspects of employee relations, onboarding new hires, and maintaining the privacy and accuracy of employee information. Effective communicator with those both in and outside the work environment in a manner that fosters productive relationships and builds workplace trust. Able to think independently while working cohesively with a team.
Overview
2027
2027
years of professional experience
Work History
Human Resources Generalist - Employee Relations
Bally’s Dover Casino & Resort
Dover, DE
2024 - Current
- Assist employees through the new hire benefits and open enrollment processes.
- Review and respond to various state correspondence including DHSS and Delaware Department of Labor.
- Manage employee LOAs through Unum.
- Review, provide guidance and issue correctives/disciplinary in accordance with company policy.
- Assist with employee investigations.
- Navigate employee and guest concerns promptly and efficiently.
- Maintain positive relationships with employees to cultivate a healthy work environment.
- Systematically new hires including verifying I9 Forms and ID documents, utilizing E-Verify, and ensuring all new employees are set up correctly in the HRIS.
- Ensure employees remain in compliance with state regulated lottery licensing procedures.
- Maintained the privacy of personal information and employee data.
Entity Management Trainer/Senior Onboarding Specialist
Corporation Service Company (CSC)
Wilmington, DE
01.2017 - 01.2023
- Provide consultation on the import, maintenance, and design of governance data into CSC's data management platform.
- Train clients and employees to effectively utilize products and services.
- Assist with the testing and implementation of new processes and workflows.
- Communicate directly with clients throughout the onboarding process to ensure a smooth transition.
- Establish and maintain communications between clients and CSC representatives for multifaceted projects.
- Efficiently and accurately completed, reviewed, and submitted state compliance documents.
- Managed project timelines and provided updates via phone and email.
- Apply knowledge of CSC’s services and systems to assist clients and delegate orders.
Specialist/Technician/Administrator
Apple Inc.
Newark, DE
01.2013 - 01.2017
- Administrative oversight of the cash flow in and out of the store and maintaining required paperwork.
- Organized receiving and sending customers’ products to and from repair centers.
- Maintained the privacy of customers’ data and personal information.
- Facilitated workshops and training sessions on various Apple software applications to create a comprehensive and engaging learning environment for diverse groups of people.
- Provided comprehensible technical support and troubleshooting steps for customers and coworkers.
- Maintained documentation detailing all interactions and service solutions provided by myself and/or other technicians.
Education
Master of Business Administration -
Louisiana State University Shreveport
Shreveport, LA05-2022
Bachelor of Science - Leadership Studies, Career Writing
Johnson & Wales University
Providence, RI05-2013
Associate in Science - undefined
Johnson & Wales University
Providence, RI11-2011
Associate in Science - undefined
Delaware Technical & Community College
Dover, DE05-2010
Skills
- Written & Verbal Communication
- Conflict Management
- Employee Onboarding
- Benefits Administration
- HR Policies Implementation
- HRIS Systems
- Flexibility
- Detail Oriented
Timeline
Entity Management Trainer/Senior Onboarding Specialist
Corporation Service Company (CSC)
01.2017 - 01.2023
Specialist/Technician/Administrator
Apple Inc.
01.2013 - 01.2017
Bachelor of Science - Leadership Studies, Career Writing
Johnson & Wales University
Associate in Science - undefined
Johnson & Wales University
Associate in Science - undefined
Delaware Technical & Community College
Human Resources Generalist - Employee Relations
Bally’s Dover Casino & Resort
2024 - Current
Master of Business Administration -
Louisiana State University Shreveport