Ashley Lloyd
Council Bluffs
Summary
Dynamic professional with extensive experience at Travel Centers of America, excelling in customer service and cash handling. Proven ability to enhance sales through effective upselling and maintain high satisfaction levels. Recognized for attention to detail and multitasking proficiency, consistently delivering efficient service in fast-paced environments.
Professional retail worker prepared for roles requiring attention to detail and customer interaction. Proven experience in handling transactions and maintaining well-organized work area. Known for teamwork and adaptability, ensuring smooth operations and customer satisfaction. Skilled in point-of-sale systems and maintaining positive attitude under pressure.
Overview
8
8
years of professional experience
Work History
Fuel Desk Cashier
Travel Centers of America
12.2024 - Current
- Contributed to increased sales by promoting store specials and upselling additional products during transactions.
- Supported shift supervisors with administrative tasks, streamlining daily operations at the fuel station.
- Improved customer satisfaction by providing friendly and efficient service at the fuel desk.
- Collaborated with team members to maintain smooth operations during shift changes and busy periods.
- Processed credit card payments securely, adhering to strict guidelines regarding sensitive information protection.
- Handled emergency situations calmly and effectively, prioritizing safety for both customers and staff members.
- Maintained cleanliness of the fuel desk area, ensuring a welcoming environment for customers.
- Streamlined payment processing for quicker transactions, resulting in shorter wait times for customers.
- Utilized strong attention to detail when reviewing transaction documentation for accuracy and completeness.
- Completed end-of-shift reports accurately, providing valuable data for management decision making.
- Provided excellent customer service while managing high volumes of transactions during peak hours.
Delivery Driver
Papa John's Pizza
06.2018 - 09.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Call Center Representative
Marriott International, Inc.
08.2018 - 09.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Opening Manager
Sonics Drive In
04.2017 - 06.2018
- Maintained open lines of communication between team members, fostering a collaborative work environment conducive to problemsolving.
- Mentored new employees through on-the-job training sessions tailored to their individual learning styles.
- Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
- Monitored facility maintenance needs, liaising with external contractors when necessary to keep premises clean, functional, and visually appealing at all times.
- Increased overall efficiency during opening shifts by delegating tasks effectively among the team members.
- Developed comprehensive employee training programs to boost performance and productivity during the opening shift.
Education
High School Diploma -
Lewis Central High School
Council Bluffs,IA06-2008
Skills
- Quick learner
- Patience and empathy
- Multitasking proficiency
- Cash handling expertise
- Maintaining records
- Data entry efficiency
- POS system proficiency
- Customer service
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking
Timeline
Fuel Desk Cashier
Travel Centers of America
12.2024 - Current
Call Center Representative
Marriott International, Inc.
08.2018 - 09.2018
Delivery Driver
Papa John's Pizza
06.2018 - 09.2019
Opening Manager
Sonics Drive In
04.2017 - 06.2018
High School Diploma -
Lewis Central High School
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