Ashley Long
Browns Summit
Summary
Conscientious Healthcare professional offering over twelve years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
11
11
years of professional experience
Work History
Registered Medical Assistant/Endocrinology
Atrium Health Wake Forest Baptist Health
10.2024 - 03.2025
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
Registered Medical Assistant/Lab Technician
Cone Health LeBauer HealthCare Grandover Village
04.2024 - 10.2024
- Gather patient's medical history and vital signs
- Prepare patient for examination and treatment
- Assist providers in preparing for minor surgeries and physicals
- Collecting, receiving, labeling, and/or analyzing samples or substances using the correct testing equipment, when necessary
- Designing and executing laboratory testing in line with standard testing procedures, recording observations, and interpreting findings
- Recording all experimental data and test results accurately and in the specified format (written and/or electronic.)
- Organizing and storing all chemical substances, fluids, and compressed gases according to safety instructions
- Maintain clean, professional working/treatment area
- Ensuring that safety guidelines are adhered to at all times within the laboratory
- Maintaining daily logs and equipment record books
- Cleaning, sterilizing, maintaining, and calibrating laboratory equipment
- Ordering laboratory supplies, as needed
- Providing technical support, when necessary
- Keeping up to date with relevant scientific and technical developments
- Handle telephone calls with clients, patients, prospective patients, physicians, pharmacies, as well as other staff
- Perform clinical skills under physician supervision
- Responsible for front office duties, checking in and checking out patients
- Explain treatment procedures, medications, special diets, or doctor's instructions
- Authorize drug refills and provide prescription information to pharmacies
- Assisting patient's, we support as needed with walking, and transfers
- Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas
- Demonstrates knowledge of emergency procedures and assists in crisis situation
- Completes all other relevant responsibilities as assigned by the supervisor
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared lab specimens for diagnostic evaluation.
Registered Medical Assistant/ Clinical Triage/ Triad Foot and Ankle Canter
Cone Health Network
07.2023 - 04.2024
- Gather patients medical history and vital signs
- Prepare patient for examination and treatment
- Assist providers in preparing for minor surgeries and physicals
- Maintain clean, professional working/treatment area
- Collecting, receiving, labeling, and/or analyzing samples or substances using the correct testing equipment, when necessary
- Designing and executing laboratory testing in line with standard testing procedures, recording observations, and interpreting findings
- Recording all experimental data and test results accurately and in the specified format (written and/or electronic.)
- Perform x-rays, and assist with casting in the orthotics department
- Organizing and storing all chemical substances, fluids, and compressed gases according to safety instructions
- Ensuring that safety guidelines are adhered to at all times within the laboratory
- Maintaining daily logs and equipment record books
- Cleaning, sterilizing, maintaining, and calibrating laboratory equipment
- Providing technical support, when necessary
- Keeping up to date with relevant scientific and technical developments
- Train new employees on all aspects of the clinical and front desk roles and duties
- Handle telephone calls with clients, patients, prospective patients, physicians, pharmacies, as well as other staff
- Perform clinical skills under physician supervision
- Responsible for front office duties, faxes, checking in and checking out patients
- Schedule transportation for patients to and from the clinic
- Explain treatment procedures, medications, special diets, or doctor's instructions
- Authorize drug refills for specialty clinic and put in orders for radiology
- Ordering laboratory supplies, as needed
- Provide prescription information to pharmacies and schedule radiology appointments if needed
- Enter information in EMR system for outgoing referrals
- Assisting people we support as needed with walking, and transfers
- Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas
- Demonstrates knowledge of emergency procedures and assists in crisis situation
- Completes all other relevant responsibilities as assigned by the supervisor
Registered Medical Assistant/Patient Care /Sickle Cell Center
Cone Health Network
08.2022 - 07.2023
- Gather patients medical history and vital signs
- Prepare patient for examination and treatment
- Assist providers in preparing for minor surgeries and physicals
- Maintain clean, professional working/treatment area
- Collecting, receiving, labeling, and/or analyzing samples or substances using the correct testing equipment, when necessary
- Designing and executing laboratory testing in line with standard testing procedures, recording observations, and interpreting findings
- Recording all experimental data and test results accurately and in the specified format (written and/or electronic.)
- Organizing and storing all chemical substances, fluids, and compressed gases according to safety instructions
- Ensuring that safety guidelines are adhered to at all times within the laboratory
- Maintaining daily logs and equipment record books
- Cleaning, sterilizing, maintaining, and calibrating laboratory equipment
- Ordering laboratory and clinical supplies, as needed
- Providing technical support, when necessary
- Keeping up to date with relevant scientific and technical developments
- Train new employees on all aspects of the clinical and front desk roles and duties
- Handle telephone calls with clients, patients, prospective patients, physicians, pharmacies, as well as other staff
- Perform clinical skills under physician supervision
- Responsible for front office duties, faxes, checking in and checking out patients
- Schedule transportation for patients to and from the clinic
- Explain treatment procedures, medications, special diets, or doctor's instructions
- Authorize drug refills for primary care, Sickle cell clinic, and radiology orders schedule radiology appointments
- Provide prescription information to pharmacies and schedule radiology appointments
- Enter information in EMR system for incoming and outgoing referrals
- Assisting people we support as needed with walking, and transfers
- Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas
- Demonstrates knowledge of emergency procedures and assists in crisis situation
- Completes all other relevant responsibilities as assigned by the supervisor
Registered Medical Assistant/Encounter Specialist/ Lab Technician/ Internal Medicine-Westwood
Atrium Health/Wake Forest Baptist Health
08.2021 - 08.2022
- Gather patients medical history and vital signs
- Prepare patient for examination and treatment
- Assist providers in preparing for minor surgeries and physicals
- Collecting, receiving, labeling, and/or analyzing samples or substances using the correct testing equipment, when necessary
- Designing and executing laboratory testing in line with standard testing procedures, recording observations, and interpreting findings
- Recording all experimental data and test results accurately and in the specified format (written and/or electronic.)
- Organizing and storing all chemical substances, fluids, and compressed gases according to safety instructions
- Maintain clean, professional working/treatment area
- Ensuring that safety guidelines are adhered to at all times within the laboratory
- Maintaining daily logs and equipment record books
- Cleaning, sterilizing, maintaining, and calibrating laboratory equipment
- Ordering laboratory supplies, as needed
- Providing technical support, when necessary
- Keeping up to date with relevant scientific and technical developments
- Handle telephone calls with clients, patients, prospective patients, physicians, pharmacies, as well as other staff
- Perform clinical skills under physician supervision
- Responsible for front office duties, checking in and checking out patients
- Explain treatment procedures, medications, special diets, or doctor's instructions
- Authorize drug refills and provide prescription information to pharmacies
- Assisting people we support as needed with walking, and transfers
- Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas
- Demonstrates knowledge of emergency procedures and assists in crisis situation
- Completes all other relevant responsibilities as assigned by the supervisor
Registered Medical Assistant/ Employee Health Services
Wake Forest Baptist Medical Center
11.2021 - 10.2021
- Take patient histories and vital signs
- Prepare patient for examination and treatment
- Assist providers in preparing for minor surgeries and physicals
- Perform phlebotomy, distributive laboratory paperwork, and dispense medication as directed
- Obtain exposure history for employees and educate employees with exposure instructions
- Perform pre-hire screenings (UDS, immunizations, etc.)
- Travel to different Wake Forest Baptist Health sites to perform TB Screenings for employees
- Maintain clean, professional working/treatment area
- Handle telephone calls with clients, patients, prospective patients, physicians, pharmacies, as well as other staff
- Perform clinical skills under physician supervision
- Responsible for front office duties, checking in and checking out patients
- Travel to perform Tuberculosis testing for all employees and students
- Perform pre-hire screening for medical students and staff
- Perform Respiratory N-95 Mask Fitting
- Assisting people we support as needed with walking, and transfers
- Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas
- Demonstrates knowledge of emergency procedures and assists in crisis situation
- Completes all other relevant responsibilities as assigned by the supervisor
- Maintain patient records for clinical use, medical records use, billing use, physicians' review, etc
- Knowledge of basic medical terminology and common medical guidelines used in an urgent care setting
- Excellent interpersonal skills to effectively and courteously deal with telephone calls, patients and families, clients, co-workers, clinical staff and physicians
- Knowledge of computer function and basic office equipment
- Ability to react calmly and effectively in emergency situations
Registered Medical Assistant/Encounter Specialist/ North High Point Family Medicine
Wake Forest Baptist Health
10.2020 - 08.2021
- Answer office phones and schedule appointments
- Assist with checking in and checking out patients
- Greet patients and prepare them for examinations
- Obtain patient medical history and vital signs
- Assist physician during patient examinations
- Perform routine laboratory tests and administer injections
- Explain treatment procedures, medications, special diets, or doctor's instructions
- Authorize drug refills and provide prescription information to pharmacies
- Assisting people we support as needed with walking, and transfers
- Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas
- Demonstrates knowledge of emergency procedures and assists in crisis situation
- Completes all other relevant responsibilities as assigned by the supervisor
Registered Medical Assistant/ Psychiatry and Behavioral Health
Wake Forest Baptist Medical Center
10.2016 - 11.2018
- Answer office phones and schedule appointments
- Assist with checking in and checking out patients
- Greet patients and prepare them for examinations
- Obtain patient medical history and vital signs
- Assist physician during patient examinations
- Perform routine laboratory tests and administer injections
- Explain treatment procedures, medications, special diets, or doctor's instructions
- Authorize drug refills and provide prescription information to pharmacies
- Assisting people we support as needed with walking, and transfers
- Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas
- Demonstrates knowledge of emergency procedures and assists in crisis situation
- Completes all other relevant responsibilities as assigned by the supervisor
Registered Medical Assistant/ Open Access Clinic/Injection Clinic/Outpatient Clinic
Monarch Behavioral Health
01.2015 - 10.2016
- Checking schedules and organizing the flow of people we support; accompanying people we support to the treatment area
- Assisting people we support as needed with walking, transfers, collecting specimens
- Collecting patient history, obtaining vital signs, current complaint and medication reconciliation
- Performing screenings per provider guidelines
- Assisting providers with various procedures/requests, as needed
- Prepare patient record information for referrals, as requested
- Charting; relaying instructions to people we support and his/her family
- Answering calls and providing pertinent information
- Assisting with providing education as directed by the provider
- Communicate in a tactful and professional manner test results to patients and schedule follow-up visits, if indicated
- Processes prescription refills, and directs/instructs people we support and/or family members regarding prescription and treatment instructions according to the provider guidelines and orders
- Medication administration including injections
- Maintains supplies for injections
- Maintain organization of drug closet/orders needed/samples
- Act as the contact person for visiting drug representatives, as requested
- Respecting/promoting rights of people we support
- Sharing problems relating to people we support and/or staff with immediate supervisors quickly
- Attend and actively participate in meetings and training as required
- Maintain certification in all agency, state and federal training requirements
- Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas
- Demonstrates knowledge of emergency procedures and assists in crisis situation
- Completes all other relevant responsibilities as assigned by the supervisor
Registered Medical Assistant/ Floating Pool/ Cornerstone Healthcare
Graham Personnel Staffing Agency
10.2014 - 01.2015
- Perform physical assessments, routine tests, specimen collection, EKGs, patient registration, and front desk support
- Assist with procedures; give injections, change dressings, and prepare patients for diagnostic tests
- Maintain and change catheters for patients; instruct on cauterization procedures
- Take vital signs and record information into patient electronic medical records
- Perform urinalysis tests; prepare samples for lab analysis and file lab reports
- Communicate lab results and other pertinent medical information to patients
- Provide back office support, inventory control, and supervision
- Educate patients on surgical/diagnostic procedures and medications
- Sterilize equipment and supplies, using an autoclave; order medical supplies
- Call prescriptions; maintain procedure, patient and pharmaceutical logs
- Prepare patients for examinations and minor surgical procedures
Medical Assistant Extern
Lake Jeanette Urgent Care
07.2014 - 08.2014
- Provided general medical care to patients under physician direction; praised for excellent level of care
- Interpreted and evaluated diagnostic test results for deviation from normal
- Performed phlebotomy and administered injection
- Obtained complete medical history and physical data on patients
- Maintained accurate and complete patient records; updated charts and reported back to physician
- Identified and assessed patients' clinical problems and ordered laboratory and diagnostic procedures
- Examined patients and made tentative diagnoses and decisions about management and treatment
- Instructed patients on medications and treatment instructions
Education
Medical Assistant - Associate of Applied Science -
Virginia College
Greensboro, North Carolina09.2014
Skills
- Triage Patients
- Perform EKGs
- Obtaining Vital Signs
- Aspirating Needles
- Phlebotomy
- Ordering Lab and Diagnostic Tests
- Sample and specimen collection
- CPR/BLS
- Medical Terminology
- Glucometers
- Knee Braces
- Medical / Clinical Office Procedures
- Patient Charting
- Scheduling
- Customer Relations
- Microsoft Outlook
- AllScripts
- Echo
- Athena
- Epic
- Enterprise Health
- WakeOne Software
- Supervision and Team Work
- Basic Medical Billing and Coding
- HIPAA Compliance
- Confidentiality
- Training
- Privacy and confidentiality
- Medical records management
- Medication administration
- Infection control procedures
- Medical terminology proficiency
- Insurance verification
- Clinical applications
- Patient scheduling
- Immunization administration
- HIPAA compliance
- Patient assessments
- Inventory management
- Clinical documentation
- First aid and CPR
- Medical terminology
- Medical equipment operation
Professional References
- Kiasha Spence, Certified Medical Assistant, kiasha.spence@conehealth.com, 336-255-7471
- Christie Hatfield, Certified Medical Assistant, cnhatfi@wakehealth.edu, 336-338-6765
- Donna Ellis, License Practical Nurse, donna.ellis@conehealth.com, 336-500-7589
Timeline
Registered Medical Assistant/Endocrinology
Atrium Health Wake Forest Baptist Health
10.2024 - 03.2025
Registered Medical Assistant/Lab Technician
Cone Health LeBauer HealthCare Grandover Village
04.2024 - 10.2024
Registered Medical Assistant/ Clinical Triage/ Triad Foot and Ankle Canter
Cone Health Network
07.2023 - 04.2024
Registered Medical Assistant/Patient Care /Sickle Cell Center
Cone Health Network
08.2022 - 07.2023
Registered Medical Assistant/ Employee Health Services
Wake Forest Baptist Medical Center
11.2021 - 10.2021
Registered Medical Assistant/Encounter Specialist/ Lab Technician/ Internal Medicine-Westwood
Atrium Health/Wake Forest Baptist Health
08.2021 - 08.2022
Registered Medical Assistant/Encounter Specialist/ North High Point Family Medicine
Wake Forest Baptist Health
10.2020 - 08.2021
Registered Medical Assistant/ Psychiatry and Behavioral Health
Wake Forest Baptist Medical Center
10.2016 - 11.2018
Registered Medical Assistant/ Open Access Clinic/Injection Clinic/Outpatient Clinic
Monarch Behavioral Health
01.2015 - 10.2016
Registered Medical Assistant/ Floating Pool/ Cornerstone Healthcare
Graham Personnel Staffing Agency
10.2014 - 01.2015
Medical Assistant Extern
Lake Jeanette Urgent Care
07.2014 - 08.2014
Medical Assistant - Associate of Applied Science -
Virginia College
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