Ashley Lopez
Elyria,OH
Summary
Daycare educator and former sales associate, skilled in relationship building and critical thinking. Successfully enhanced customer experiences through innovative service initiatives and promotes a positive learning environment in the classroom. Proven ability to resolve conflicts and manage cash handling with precision, ensuring operational excellence.
Overview
10
10
years of professional experience
Work History
Teacher
Horizon Education Centers
Elyria, Oh
04.2022 - Current
- Developed engaging lesson plans to enhance student understanding and participation.
- Implemented classroom management strategies to foster a positive learning environment.
- Assessed student progress through regular evaluations and tailored feedback.
- Facilitated parent-teacher conferences to communicate student performance and progress effectively.
Assistant Manager
The Children’s Place
Elyria, OH
02.2019 - 04.2022
- Developed and implemented customer service initiatives to improve overall shopping experience.
- Analyzed sales trends to inform merchandising strategies and promotional efforts.
- Implemented loss prevention strategies to minimize shrinkage and protect company assets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Teller
Northwest Bank
Oberlin, OH
05.2018 - 02.2019
- Processed customer transactions efficiently, ensuring accuracy and adherence to bank policies.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash drawer accuracy through diligent counting and reconciliation at daily shifts' end.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Sales Associate
JCPenney
Elyria, OH
01.2016 - 05.2018
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining accurate inventory levels through diligent stock management and product organization.
- Trained new associates on sales techniques and store policies to ensure consistent service quality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma - General Studies
Elyria High School
Elyria, OH05.2008
Skills
- Relationship building
- Critical thinking
- Conflict resolution
- Customer service
- Payment handling
Timeline
Teacher
Horizon Education Centers
04.2022 - Current
Assistant Manager
The Children’s Place
02.2019 - 04.2022
Teller
Northwest Bank
05.2018 - 02.2019
Sales Associate
JCPenney
01.2016 - 05.2018
High School Diploma - General Studies
Elyria High School