Summary
Overview
Work History
Education
Timeline
Generic

Ashley Louis

Tewksbury,USA

Summary

Motivated professional with extensive experience in customer service across diverse specialties, including plastic surgery and dental laboratories. Proven ability to effectively communicate with both customers and medical professionals, ensuring high levels of satisfaction and operational efficiency. Strong problem-solving skills and a commitment to delivering exceptional service in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Office Assistant

Cusp Dental Lab
Malden, MA
01.2017 - 12.2017
  • Handing accounts receivables.
  • Entering cases received for lab and entering it in lab track.
  • Confirming due dates for cases that will be return at the Dr, office.
  • Keep Inventory of new and old cases.
  • Packing and shipping out cases.
  • Receiving new cases and desanitizing impressions.

Medical Assistant

Dr. Jonathan Hall Cosmetic and Reconstructive Surgery
Stoneham, MA
12.2017 - 01.2022
  • Greets patients and escorts them from the waiting room to exam rooms; prepares patients for consultation, post op and follow up.
  • Review and document health history forms.
  • Takes vital signs for all new patients as well as follow-up patients as needed.
  • Prepares exam and treatment rooms with necessary instruments.
  • Assist Surgeon in preparing for examinations and minor procedures.
  • Accompanies surgeon during examination if a chaperone is required.
  • Assist in Suture removal, drain removal, and other clinical activities as directed by the surgeon.
  • Prepares and maintains supplies and equipment for treatments, including sterilization.
  • Disposes of contaminated items according to OSHA guidelines.
  • Performs patient education when appropriate.
  • Replenishes supplies-stocks and cleans exam rooms.
  • Takes medical stock inventory.
  • Completes all logs through NEXTECH.
  • Takes messages from patients with clinical questions and returns messages, under the supervision of the physician.
  • Screens patient phone calls postoperative, advising the patient or deciding whether a telephone conversation or appointment with the surgeon is necessary.
  • Obtains prior authorization from patients health insurance for procedures such as botox for migraines or hyperhidrosis and MRI for breast implant.
  • Assist patients with Alle or Aspire Account.

Surgical Technologist

Beverly Hospital
Beverly, MA
02.2023 - 11.2023
  • Anticipates the need for special equipment and supplies before the procedure and requests it from the circulating nurse.
  • Checks that instruments and equipment are in safe working order.
  • Displays knowledge of the care and handling of instruments, supplies, and equipment.
  • Prepares and maintains a safe patient care environment within the OR suite.
  • Maintains the integrity of all sterile goods by close observation of sterile conscience, monitoring of packaging and handling.
  • Anticipates the needs of the surgeon by passing instruments and supplies during the procedure, while preparing for additional instrumentation, equipment, and supply needs throughout the procedure.
  • Maintains the highest standard of sterile technique during the procedure.
  • Handles medications, hemostatic agents, and irrigation solutions as dispensed to the sterile field by a Registered Nurse for surgeon use.
  • Demonstrates knowledge of The Surgery Center’s current policies and procedures.

Surgical Technologist

Northbridge Surgical Suites
Nashua, NH
11.2023 - 06.2024
  • Anticipates the need for special equipment and supplies before the procedure and requests it from the circulating nurse.
  • Checks that instruments and equipment are in safe working order.
  • Displays knowledge of the care and handling of instruments, supplies, and equipment.
  • Prepares and maintains a safe patient care environment within the OR suite.
  • Maintains the integrity of all sterile goods by close observation of sterile conscience, monitoring of packaging and handling.
  • Anticipates the needs of the surgeon by passing instruments and supplies during the procedure, while preparing for additional instrumentation, equipment, and supply needs throughout the procedure.
  • Maintains the highest standard of sterile technique during the procedure.
  • Handles medications, hemostatic agents, and irrigation solutions as dispensed to the sterile field by a Registered Nurse for surgeon use.
  • Demonstrates knowledge of The Surgery Center’s current policies and procedures.

Surgical Technologist

North Atlantic Surgical Suites
Salem, NH
06.2024 - Current
  • Anticipates the need for special equipment and supplies before the procedure and requests it from the circulating nurse.
  • Checks that instruments and equipment are in safe working order.
  • Displays knowledge of the care and handling of instruments, supplies, and equipment.
  • Prepares and maintains a safe patient care environment within the OR suite.
  • Maintains the integrity of all sterile goods by close observation of sterile conscience, monitoring of packaging and handling.
  • Anticipates the needs of the surgeon by passing instruments and supplies during the procedure, while preparing for additional instrumentation, equipment, and supply needs throughout the procedure.
  • Maintains the highest standard of sterile technique during the procedure.
  • Handles medications, hemostatic agents, and irrigation solutions as dispensed to the sterile field by a Registered Nurse for surgeon use.
  • Demonstrates knowledge of The Surgery Center’s current policies and procedures.

Education

Certificate in Surgical Technology -

Bunker Hill Community College
Chelsea, MA
07.2022

CCMA Certificate in Medical Assistant -

Salter School
Malden, MA
01.2017

Diploma in General Education -

Everett High School
Everett, MA
01.2013

Timeline

Surgical Technologist

North Atlantic Surgical Suites
06.2024 - Current

Surgical Technologist

Northbridge Surgical Suites
11.2023 - 06.2024

Surgical Technologist

Beverly Hospital
02.2023 - 11.2023

Medical Assistant

Dr. Jonathan Hall Cosmetic and Reconstructive Surgery
12.2017 - 01.2022

Office Assistant

Cusp Dental Lab
01.2017 - 12.2017

Certificate in Surgical Technology -

Bunker Hill Community College

CCMA Certificate in Medical Assistant -

Salter School

Diploma in General Education -

Everett High School

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Ashley Louis