Ashley Lovett
Baytown,USA
Summary
Recent History graduate with a minor in Art History seeking an entry-level role in museums, collections, and public engagement. Experienced in delivering high-quality, customer-focused services in fast-paced, public-facing environments, supporting events, managing accurate records, and working collaboratively with diverse teams. Strong interest in archaeology, collections access, and inclusive engagement, with a clear commitment to developing a long-term career in museums and heritage.
Overview
9
9
years of professional experience
Work History
Server (Lead Server & Events Support)
Cactus Jack’s
Mont Belvieu, TX
04.2025 - Current
- Delivered inclusive, visitor-focused service in a busy public-facing environment, responding to queries and resolving routine issues independently.
- Supported the coordination of large group bookings and catered events, including groups of 10–40 guests and events of 60+ attendees.
- Worked collaboratively with colleagues to manage time-sensitive tasks under pressure while maintaining high standards of service.
- Maintained accurate records and communicated effectively with team members and supervisors to ensure smooth delivery of events.
Server & Senior Bartender (Promoted)
Texas Roadhouse
Baytown, TX
09.2018 - 05.2025
- Delivered customer-focused service in a fast-paced, public-facing setting, regularly supporting 100–200+ visitors per shift.
- Assisted with staff training, scheduling support, and internal documentation, ensuring consistency and quality of service.
- Tracked inventory and maintained accurate records, communicating requirements clearly to management.
- Worked collaboratively with colleagues to resolve issues and support smooth daily operations.
Bartender (Major Public Event)
Houston Livestock Show and Rodeo
Houston, TX
02.2025 - 03.2025
- Provided high-volume visitor service during a major public event with strict time, safety, and inventory controls.
- Adapted quickly to new systems, workflows, and procedures in a large, temporary team environment.
- Supported positive visitor experiences while managing crowd flow and responding to public enquiries.
Professor’s Student Assistant
Lee College
Baytown, TX
01.2020 - 04.2020
- Supported academic staff with administrative tasks including scheduling, correspondence, and document preparation.
- Assisted with record keeping, grading support, and the handling of confidential student data.
- Coordinated logistics for academic events and student activities, ensuring accurate documentation and organization.
Host
Texas Roadhouse
Baytown, TX
06.2017 - 09.2018
- Managed high volumes of visitor enquiries, reservations, and phone communications in a busy public-facing environment.
- Responded professionally to visitor concerns and escalated complex issues appropriately.
- Trained new staff members in customer service standards and organizational procedures.
Education
Bachelor of Arts (BA) - History, Minor in Art History
University of Houston
Houston, TX08-2025
Associate of Arts (AA) - General Studies
Lee College
Baytown, TX01-2020
Skills
- Public engagement and visitor support
- Event, workshop, and activity coordination
- Teamworking in fast-paced, public-facing environments
- Time management and meeting deadlines under pressure
- Accurate record keeping and attention to detail
- Clear written and verbal communication
- Digital skills: Microsoft Word, Excel, Outlook, email communication
- Problem-solving and initiative
Timeline
Server (Lead Server & Events Support)
Cactus Jack’s
04.2025 - Current
Bartender (Major Public Event)
Houston Livestock Show and Rodeo
02.2025 - 03.2025
Professor’s Student Assistant
Lee College
01.2020 - 04.2020
Server & Senior Bartender (Promoted)
Texas Roadhouse
09.2018 - 05.2025
Host
Texas Roadhouse
06.2017 - 09.2018
Bachelor of Arts (BA) - History, Minor in Art History
University of Houston
Associate of Arts (AA) - General Studies
Lee College
Additional Information
- Available for evening and weekend working
- Strong interest in archaeology, museums, and community engagement
- Committed to continuing professional development within the heritage sector
- References available upon request