Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ashley Luben

Toledo,Ohio

Summary

Personable, professional and dedicated individual with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Dependable achiever committed to holding highest ethical standards and maintaining customer and colleague trust.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Correctional Officer

ODRC
Toledo, Ohio
11.2021 - Current
  • Prepared detailed reports documenting all relevant information pertaining to daily operations at the correctional facility.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.

Ophthalmic Medical Technician

Promedica Physicians Group
Toledo, Ohio
02.2018 - 10.2021
  • Monitored patient progress during follow-up visits and reported any changes to the physician immediately.
  • Prepared examination rooms with appropriate instruments prior to each patient visit.
  • Maintained accurate patient records in accordance with HIPAA regulations.
  • Documented patient histories, test results and treatment plans in electronic health records system.
  • Administered medications to patients pre-and post-operatively.
  • Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
  • Utilized specialized computer software programs for recording data entry into the Electronic Health Records system accurately.

Postal Carrier

USPS
Toledo, Ohio
08.2014 - 03.2019
  • Delivered special-handling mail such as certified, insured, registered, and express items.
  • Followed safety protocols while delivering packages in high traffic areas.
  • Adhered to company policies related to handling customer complaints professionally and promptly.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Routed all classes of mail in sequence of delivery along established route.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.

Education

High School Diploma -

Roy C. Start High School
Toledo, Ohio
06-2005

Skills

  • Crisis Management
  • Records Management
  • Relationship building and management
  • Negotiation
  • Stress Tolerance
  • De-Escalation Techniques
  • Excellent problem solver
  • Observation
  • Mentorship

Certification

  • Crisis Intervention Team
  • First Aid certified
  • Vulnerability Analysis Team

References

References available upon request.

Timeline

Correctional Officer

ODRC
11.2021 - Current

Ophthalmic Medical Technician

Promedica Physicians Group
02.2018 - 10.2021

Postal Carrier

USPS
08.2014 - 03.2019

High School Diploma -

Roy C. Start High School

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Ashley Luben