Ashley Luce
Kirkwood
Summary
Dedicated professional with strong leadership abilities and a focus on customer relations. Experience includes developing training programs that enhance team performance and implementing inventory strategies that improve stock accuracy.
Known for exceptional communication and multitasking skills, successfully managing staff training and inventory control to maximize profitability and ensure compliance with company standards.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Store Manager
Speedway Gas Station
2007.09 - Current
- Oversaw daily operations ensuring compliance with company policies and safety standards.
- Managed staff scheduling, optimizing workforce efficiency and coverage during peak hours.
- Implemented inventory management strategies reducing stock discrepancies and improving turnover rates.
- Trained new employees on operational procedures, enhancing team performance and service delivery.
- Developed promotional strategies increasing customer engagement and driving sales growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Associate of Science - Business Administration And Management
Bryant & Stratton College
2025-08
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Cash management
Timeline
Store Manager
Speedway Gas Station
2007.09 - Current
Associate of Science - Business Administration And Management
Bryant & Stratton College