Ashley Luevano
Silver Springs,NV
Summary
Adept at driving operational excellence, I spearheaded a team at SUBWAY® Restaurants, enhancing customer satisfaction through meticulous staff training in service and product knowledge. My blend of exceptional problem-solving and team leadership skills resulted in improved efficiency and a positive work environment. Proven expertise in inventory control and a track record of fostering strong customer and employee relationships highlight my commitment to achieving results.
Overview
12
12
years of professional experience
Work History
Store Manager
SUBWAY®Restaurants
10.2015 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees. Coordinates and supervises.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervises food preparation to ensure food safety and operations standards are maintained
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Conducts product orders and keeps track of inventory.
- Plans and organizes special events and promotions.
- Completes University of Subway courses.
Delivery Driver
Papa John's Pizza
01.2015 - 12.2015
- Delivered pizza's/food to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of orders.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
Certified Nursing Assistant
Carson Tahoe Regional Medical Center
03.2011 - 01.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Education
High School Diploma -
Silver Stage High School
Silver Springs, NV06.2007
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Schedule Management
- Friendly and Positive
- Shift Scheduling
- Training and mentoring
- Team Leadership
- Inventory Control
- Documentation And Reporting
Timeline
Store Manager
SUBWAY®Restaurants
10.2015 - 06.2023
Delivery Driver
Papa John's Pizza
01.2015 - 12.2015
Certified Nursing Assistant
Carson Tahoe Regional Medical Center
03.2011 - 01.2015
High School Diploma -
Silver Stage High School