Mason Pelletier-Biggs
Philadelphia,PA
Summary
Dynamic and results-driven professional with extensive experience as a Shift Leader at SUBWAY® Restaurants. Proven track record in operations management and customer satisfaction, leveraging strong verbal communication skills and ServSafe certification to enhance team performance and ensure compliance with health standards. Committed to delivering exceptional service and fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Shift Leader
SUBWAY®Restaurants
08.2023 - Current
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Owner/Operator
Mason's Creations
06.2022 - 08.2024
- Complied with health and safety codes to protect staff and customers.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Developed business plan, processes and procedures to provide superior baked goods to customers.
Education
University of Pennsylvania
Philadelphia, PA05-2029
Skills
- Verbal and written communication
- ServSafe certification
- Professional appearance
- Operations management
- Positive attitude
Timeline
Shift Leader
SUBWAY®Restaurants
08.2023 - Current
Owner/Operator
Mason's Creations
06.2022 - 08.2024
University of Pennsylvania