Christian Melendez
Lansford,PA
Summary
Dynamic Shift Leader with a proven track record at Dunkin, excelling in team motivation and customer satisfaction. Leveraged strong cash handling skills to enhance operational efficiency and minimize waste. Committed to fostering a collaborative environment, driving initiatives that improved service delivery and elevated customer experiences.
Overview
12
12
years of professional experience
Work History
Shift Leader
Dunkin
Tamaqua, PA
06.2021 - Current
- Supported team members in following operational guidelines and procedures.
- Assisted in onboarding new staff with customer service practices and operational efficiency.
- Helped maintain optimal inventory levels while minimizing waste through effective stock control.
- Contributed to initiatives aimed at improving customer satisfaction and enhancing service delivery processes.
- Guided new employees and assigned daily tasks and duties.
- Promoted a clean and safe work environment while adhering to safety protocols and standards.
- Processed cash and credit card transactions accurately using point-of-sale software.
- Oversaw shift operations, allocated resources, and monitored team performance to ensure business profitability and smooth operations.
Crew Member
Turkey Hill Minit Markets
Tamaqua, PA
06.2017 - 02.2021
- Provided excellent customer support to create a welcoming environment for shoppers.
- Operated cash register with accuracy and speed for efficient transaction processing.
- Kept store displays and merchandise organized and clean.
- Supported inventory management through restocking and monitoring stock levels.
- Responded to customer inquiries and resolved issues quickly to improve satisfaction.
- Collaborated effectively with teammates and embraced guidance from management.
Crew Member
Burger King
Tamaqua, PA
01.2016 - 10.2016
- Prepared and assembled food items according to standardized recipes and quality guidelines.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Operated kitchen equipment, including fryers and grills, following safety protocols and operational procedures.
Security/Maintenance
Capital City Mall
Camp Hill, PA
01.2015 - 01.2016
- Executed daily maintenance tasks with careful attention to cleanliness standards.
- Conducted regular maintenance checks on security equipment to improve operational efficiency.
- Developed a digital maintenance request system that enhanced tracking and response times for maintenance issues.
- Performed routine HVAC maintenance to maintain indoor air quality and regulate temperature.
- Assisted staff with inquiries related to facility maintenance and security services.
- Monitored security policies and addressed violations to uphold a safe environment.
- Worked alongside security personnel to enhance safety protocols and loss prevention efforts.
Education
High School Diploma -
Cedar Cliff High School
Camp Hill, PA06.2011
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
- Customer service management
- Team supervision
- Conflict resolution
- Staff supervision
- Staff training and development
- POS system operation
- Safety processes and procedures
- POS deletions
- Security procedures adherence
- Verbal and written communication
- Attention to detail
- Active listening
- Analytical thinking
- Teamwork and collaboration
- Excellent communication
- Time management
- Written communication
- Teamwork
- Willingness to learn
- Cash handling and reconciliation
- Team collaboration
- Customer satisfaction
- Reliability
Timeline
Shift Leader
Dunkin
06.2021 - Current
Crew Member
Turkey Hill Minit Markets
06.2017 - 02.2021
Crew Member
Burger King
01.2016 - 10.2016
Security/Maintenance
Capital City Mall
01.2015 - 01.2016
High School Diploma -
Cedar Cliff High School