Kimberlie Moore
Lexington,Virginia
Summary
Dynamic Shift Leader with a proven track record at Chick-fil-A, excelling in team leadership and customer service. Recognized for enhancing workflow efficiency and resolving conflicts effectively. Skilled in cash handling and inventory management, consistently improving customer satisfaction through proactive problem-solving and a positive attitude.
Overview
21
21
years of professional experience
Work History
Shift Leader
Chick-fil-A
08.2024 - Current
- Supervised staff during peak hours to ensure efficient service and customer satisfaction.
- Trained new team members on operational procedures and customer interaction standards.
- Coordinated inventory management and restocking to maintain product availability.
- Implemented quality control measures to uphold food safety and cleanliness standards.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Monitored employee performance and provided constructive feedback for improvement.
- Streamlined workflow processes to increase speed of service during busy shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Pharmacy Technician
Lexcare
10.2023 - 07.2024
- Managed medication inventory and ensured accurate dispensing of prescriptions.
- Coordinated with healthcare providers to resolve prescription-related issues efficiently.
- Assisted in training new pharmacy staff on operational procedures and systems.
- Monitored compliance with state and federal regulations during pharmacy operations.
- Implemented process improvements to enhance workflow efficiency and accuracy in dispensing medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
Pharmacy Technician
Buena Vista Family Pharmacy
05.2022 - 08.2023
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Utilized pharmacy management software to maintain accurate patient records and medication profiles.
- Collaborated with team members to optimize inventory management and reduce waste in pharmaceutical supplies.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Utilized pharmacy management software to process prescriptions efficiently.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Managed medication inventory and ensured accurate dispensing of prescriptions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Produce Associate
Walmart
09.2020 - 05.2021
- Ensured quality and freshness of produce through regular inspections and adherence to safety standards.
- Collaborated with team members to maintain optimal inventory levels and minimize waste.
- Operated equipment for sorting, packaging, and displaying fresh produce efficiently.
- Assisted in training new associates on proper handling and storage techniques for perishable items.
- Monitored stock rotation practices to uphold quality control measures for all produce items.
- Provided exceptional customer service by assisting shoppers with inquiries related to produce selection.
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Assisted with weekly inventory counts.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Blocked produce and culled damaged or spoiled pieces.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Machine Operator
Mohawk Industies
11.2011 - 09.2020
- Operated machinery for production runs, ensuring adherence to quality standards and safety protocols.
- Monitored equipment performance, identifying issues and implementing corrective actions promptly.
- Trained new operators on machinery operation and safety practices, enhancing team efficiency and productivity.
- Conducted routine maintenance on machines, minimizing downtime and extending equipment lifespan.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Waitress
Natural Bridge Hotel
11.2004 - 11.2011
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to streamline communication and enhance service flow.
- Trained new waitstaff on menu items and customer service standards for consistency.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Implemented upselling techniques to increase sales and enhance guest experience.
- Monitored dining area cleanliness, adhering to health and safety regulations consistently.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Rockbridge County High-school
Lexington, VA06-2008
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Customer service management
- Creative problem solving
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Staff training and development
- Goal setting and tracking
- Motivational leadership
- POS system operation
- Safety processes and procedures
- Sales and upselling
- Complaint resolution
- Inventory counts
- Shift paperwork completion
- Issue resolution
- Role modeling
- Daily workflows
- Staff development
- Policy enforcement
- Professional appearance
- Operations management
- Rules enforcement
- POS deletions
- Drawer assignments
- Strategic thinking
- Verbal and written communication
- Employee relations
- Employee recognition
- Follow-up procedures
- Shift leadership
- Staff engagement
- Shift checklists
- Decision-making capacity
- Daily briefing facilitation
- Multitasking Abilities
- Multitasking
- Customer service
- Attention to detail
- Organizational skills
- Active listening
- Teamwork and collaboration
- Excellent communication
- Time management
- Task prioritization
- Critical thinking
- Relationship building
- Decision-making
- Team building
- Interpersonal communication
- Written communication
- Teamwork
- Problem-solving abilities
- Multitasking ability
- Reliability
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Food safety
- Food preparation
Timeline
Shift Leader
Chick-fil-A
08.2024 - Current
Pharmacy Technician
Lexcare
10.2023 - 07.2024
Pharmacy Technician
Buena Vista Family Pharmacy
05.2022 - 08.2023
Produce Associate
Walmart
09.2020 - 05.2021
Machine Operator
Mohawk Industies
11.2011 - 09.2020
Waitress
Natural Bridge Hotel
11.2004 - 11.2011
High School Diploma -
Rockbridge County High-school