Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

ASHLEY LYKE

North Las Vegas,NV

Summary

•Well-qualified Contract Specialist proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

•Leadership Skills: Lead a team of 5 to 12 acquisition professionals and administrative personnel in changing environments. Responsible for day-to-day coaching junior and journeyman-level contract specialists in the use of office systems, processes and procedures.

•Customer Service Skills: Ensure throughout the contracting process that the customer is always supported and the item or service provided will help support the mission of the customer.

•Communication Skills: Provide excellent communication through face-to-face discussions and meetings, as well as via telephone and email. Ensure that the customer is properly updated on the status of their requirements, including providing initial procurement and acquisition lead times and any changes to the award status. Provide notification of final award status.

Overview

16
years of professional experience
1
Certification

Work History

Kutn It Short Beauty and Barber Gallery

Contracts and Client Relations Specialist
04.2019 - Current

Job overview

  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Resolved complex client issues through diligent research and collaboration with internal resources.
  • Coordinated events and presentations for key clients, showcasing products and services that aligned with their goals and objectives.
  • Cultivated a positive working environment within the Client Relations team, fostering collaboration among colleagues in pursuit of common goals.
  • Leveraged industry knowledge to provide valuable insights on market trends and competitor offerings, ensuring clients received the best possible advice.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.

University of Nevada, Las Vegas

Graduate Assistant, Contract and Financial Support
01.2022 - 06.2023

Job overview

  • Assisted professors in the development of course materials for improved student engagement and understanding.
  • Organized events and workshops for promoting learning outside the classroom, fostering a sense of community among students.
  • Administered coursework, graded assignments and provided constructive feedback.
  • Analyzed acquired information and presented to professors.
  • Developed and managed organized, orderly student databases and tracking systems.
  • Expanded professional network through active participation in university-wide events, conferences, seminars, or training sessions.
  • Mentored students with personalized guidance on academic progress, career goals, and professional development opportunities.

BeautyVENOM

Contract Manager and Operations Specialist
01.2015 - 04.2019

Job overview

  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Managed, supervised and controlled execution of contracts ranging from $10 to $60,000.
  • Collaborated with cross-functional teams for seamless integration of contracted services into business operations.

US Navy/Navy Reserves

Contract and Compliance Officer
11.2008 - 11.2016

Job overview

  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Reduced legal risks, conducting regular compliance audits and ensuring all departments adhered to laws and regulations.
  • Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment.
  • Implemented successful remediation efforts following audit findings, minimizing adverse consequences for the organization.
  • Advised senior management on strategic planning initiatives, incorporating compliance considerations into decision-making processes.

Majestic Behavioral Health

Contract Administrator, Case Management Specialist
09.2008 - 04.2009

Job overview

  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Tracked contract milestones and updated stakeholders to facilitate project progress.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.

Education

University Of Nevada, Las Vegas Las Vegas, NV

Master of Arts from Urban Leadership
05.2025

University Overview

GPA 3.0

American Public University System Charles Town, WV

Bachelor of Arts from Management
10.2021

University Overview

  • Help a Hero Scholarship Recipient

Chaparral High School Las Vegas, NV

High School Diploma
06.2002

University Overview

Skills

  • Leader, trainer, and team builder with extensive operational and administration experience, as well as, outstanding management, analytical and technical acumen
  • Committed to fostering a cohesive and productive workplace environment
  • Excellent interpersonal relations/oral and written communication skills
  • Team player with impeccable personal and professional integrity
  • Expert ability to provide technical direction and guidance to assigned team members
  • Expert ability to mentor new employees
  • Demonstrated ability to prioritize workloads and meet goals and deadlines

Accomplishments

Accomplishments

•Balance tasks among team members to ensure deadlines are met and strive to have each team member play an integral role in developing the final team product by regularly assessing team members' acquisition workload, and developing plans, methods and techniques to create a more effective and efficient work environment while improving productivity, reducing costs, and enhancing quality in a team work atmosphere.

•Provide technical writing/editing assistance in the preparation of Statements of Work/Statements of Objectives.

•Follow-up with both external and internal customers to ensure that they are satisfied with products and services.

•Assist contractors either on the phone or via email with providing information such as status of payments, required documentation or any general question related to contract actions.

•Coach junior and journeyman-level contract specialists in the use of office systems, processes and procedures.

•Responsible for coordinating and leading meetings related to new requirements and existing contract administration matters.

•Achieved zero losses and incidents while responsible for over 10 billion worth of naval vehicles and equipment, completing all compliance officer tasks with accuracy and efficiency.

Certification

  • Licensed Substitute Teacher - 2022-2027

Timeline

Graduate Assistant, Contract and Financial Support
University of Nevada, Las Vegas
01.2022 - 06.2023
Contracts and Client Relations Specialist
Kutn It Short Beauty and Barber Gallery
04.2019 - Current
Contract Manager and Operations Specialist
BeautyVENOM
01.2015 - 04.2019
Contract and Compliance Officer
US Navy/Navy Reserves
11.2008 - 11.2016
Contract Administrator, Case Management Specialist
Majestic Behavioral Health
09.2008 - 04.2009
University Of Nevada, Las Vegas
Master of Arts from Urban Leadership
American Public University System
Bachelor of Arts from Management
Chaparral High School
High School Diploma
  • Licensed Substitute Teacher - 2022-2027
ASHLEY LYKE