Lena Johnson

• Built strong relationships with members to encourage retention and referrals

• Conducted new client introductions, providing tours and explaining the Orangetheory experience

• Processed membership sales and maintained accurate records

• Managed member check-ins, class sign-ups, and account inquiries

• Conducted phone call outreach to prospective and inactive members to drive engagement and sales

• Maintained studio cleanliness to ensure a welcoming environment

• Enhanced client satisfaction by providing personalized skin care treatments and recommendations.
• Performed various nail services, such as manicures, pedicures, and nail enhancements, ensuring client satisfaction.
• Provided hair removal services using waxing or threading techniques, maintaining a high level of skill and precision.
• Answered phone calls and emails to schedule client appointments.
• Maintained a high level of sanitation and cleanliness, adhering to industry standards and regulations.
• Developed loyal clientele by providing exceptional customer service and building strong relationships.

• Managed a team of beauty specialists, ensuring consistent service quality and adherence to salon policies and procedures.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Developed loyal following of clients by providing high-quality services.
• Maintained regular client list and successfully handled walk-in customers.
• Performed various nail services, such as manicures, pedicures, and nail enhancements, ensuring client satisfaction.
• Provided hair removal services using waxing or threading techniques, maintaining a high level of skill and precision.
• Maintained a high level of sanitation and cleanliness, adhering to industry standards and regulations.
• Answered phone calls and emails to schedule client appointments.