Ashley Mabry
Milwaukee
Summary
Energetic Customer Services Representative Supervisor experienced in supporting employees and customers. Fostered positive team culture through strong interpersonal skills and recognized as top leader for commitment and improvement. Demonstrated passion for work, quick learning, and goal completion, contributing to enhanced customer service experiences.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICES
Walmart
New Berlin
04.2025 - Current
- Upheld high standards of customer services by responding to inquiries, needs, and problems.
- Collaborated with team members to manage daily financial operations.
- Verified and balanced daily cash deposits with receipts.
- Resolved customer complaints promptly and professionally.
- Performed currency exchange, cashed checks, and issued money orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured accurate pricing by labeling merchandise according to price lists, referring to official price lists.
Receptionist Administrator
Alliance ent and hearing
Wauwatosa
09.2022 - 09.2024
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled patient appointments and maintained the appointment calendar.
- Coordinated patient check-ins and verified insurance information for accuracy.
- Managed incoming calls and directed them to appropriate staff members.
- Provided administrative support to the clinic staff, such as photocopying, filing, faxing and emailing documents.
- Assisted with administrative tasks, including filing and record keeping.
- Utilized billing software to manage patient accounts efficiently.
- Resolved any payment disputes with payers or patients.
- Generated monthly reports summarizing all billing activity for management review.
- Submitted claims electronically to insurance companies.
- Prepared invoices for services rendered by physicians and other providers.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
Education
Tenor Highschool
Milwaukee, WISkills
- People and team leading
- Conflict resolution techniques
- Attracting and cultivating talent
- Retail operations
- Prioritizing goal oriented
- Hardworking
- Improving and learning skills every minute of the day
- Effective communication
- Services support
- Visitor and customer relations
- Technical support
- Customer focused-service
- Customer loyalty and retention
- Time management
- Attention to detail
- Problem solving
Accomplishments
- Certifications from Walmart and accompanied by Harvard management mentor.
1..CERTIFICATION for susessfully completing LEADING PEOPLE.
2.CERTIFICATION FOR susessfully completing ATTRACTING AND CULTIVATING TALENT.
4. CERTIFICATION FOR susessfully COMPLETING STRATEGIC THINKING.
4. Achievement of Self Checkout Host
References
References available upon request.
Timeline
CUSTOMER SERVICES
Walmart
04.2025 - Current
Receptionist Administrator
Alliance ent and hearing
09.2022 - 09.2024
Tenor Highschool