ASHLEY MADDOX
Lyndhurst,OH
Summary
Highly organized and detail-oriented digital project manager who provides an exceptional client experience while managing budgets, timelines, and resources.
Excels at establishing and maintaining professional relationships with internal and external stakeholders, thriving in collaborative environments. Adept at utilizing agile methodologies to streamline project workflows and optimize project outcomes. Able to grasp new concepts quickly, identifying process improvements and creating efficiencies. Exceptional interpersonal skills and dedicated team player.
Overview
5
5
years of professional experience
Work History
Digital Project Manager
Fathom SEO
04.2021 - Current
- Prepares and maintains detailed project documentation for a variety of internal and client stakeholders, including project plans, budgets, profitability and management reports
- Collaborates closely with cross-functional teams, including account managers, channel team members, content creators, and internal stakeholders while communicating with clients to ensure seamless project execution
- Ensures projects are delivered on time, within budget, and meets the highest quality standards
- Translates client requests into agency requirements by creating clear documentation and direction for the internal team to successfully support and deliver for client stakeholders
- Identifies, plans, and tracks key project milestones and dependencies through effective workflow creation and management
- Proactively manages team assignments, hours, tasks, and staffing requirements within a project management system
- Identifies and escalate risks in order to provide solutions that mitigate risk to successful project delivery
- Trains new team members on project management systems in order to ensure efficient and effective usage
Client Implementation Analyst
Asurint - One Source Technology LLC
10.2018 - 04.2021
- Lead client software implementations while managing timelines and deliverables through detailed project plans, ensuring Asurint and client stakeholders remained on task
- Partnered with sales and managed services, set up third party integrations including critical data entry
- Trained and consulted new and existing clients through small and/or large group settings, as well as one-on-one coaching for products, package selections, and platform assistance
- Provided advanced problem solving, troubleshooting, and system consultation
- Documented and recommended new processes and enhanced current processes to improve department efficiencies
- Helped create internal and external standard operating procedure documents
Education
Bachelor of Arts - Political Science, Criminal Justice And Pre Law
The University of Akron
Akron, OHSkills
Project management
Leadership
Client relationships
Budget and resource management
Business acumen
Salesmanship
Team building and training
Critical thinking
Attention to detail
Technical proficiency
Timeline
Digital Project Manager
Fathom SEO
04.2021 - Current
Client Implementation Analyst
Asurint - One Source Technology LLC
10.2018 - 04.2021
Bachelor of Arts - Political Science, Criminal Justice And Pre Law
The University of Akron