Ashley Magana
Portland
Summary
Dynamic professional with extensive experience in customer service, particularly within quick-service dining, adept at conflict resolution and management. Proven ability to prioritize multiple projects alongside daily tasks while maintaining strong interpersonal communication skills. Expertise in overseeing field operations, enhancing operational efficiency, and ensuring high-quality standards, complemented by a results-driven approach and strong team collaboration. Equipped with robust problem-solving abilities and a commitment to continuous learning, ready to tackle new challenges and contribute to organizational success with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Field Leader
Chipotle
Portland, OR
10.2023 - Current
- Supervised daily operations to ensure team efficiency and adherence to quality standards.
- Trained and mentored new staff on food safety protocols and customer service excellence.
- Implemented process improvements that enhanced workflow and reduced service time.
- Managed inventory controls, ensuring optimal stock levels to meet customer demand.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Mentored junior staff members, promoting personal growth and professional development opportunities within the organization.
- Collaborated with management to develop training programs that increased staff retention and engagement.
- Analyzed operational metrics to identify trends and implement corrective actions as needed.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maximized quality assurance by completing frequent line checks.
- Purchased food and cultivated strong vendor relationships.
Certified Training Manager
Chipotle
Richland, WA
06.2023 - 10.2023
- Developed and implemented training programs for new hires, enhancing onboarding efficiency.
- Facilitated workshops to improve team performance and customer service skills.
- Collaborated with management to identify training needs and gaps in employee knowledge.
- Evaluated training effectiveness through feedback, adjusting programs for continuous improvement.
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Coached team members individually to enhance their skills and achieve professional growth.
General Manager
Chipotle
Richland, WA
12.2022 - 06.2023
- Led daily operations to ensure efficient service and adherence to quality standards.
- Mentored and trained staff on food safety protocols and customer engagement techniques.
- Developed and implemented strategies to enhance customer satisfaction and retention.
- Streamlined inventory management processes, reducing waste and improving cost control.
- Coordinated team schedules to maintain optimal staffing levels during peak hours.
- Conducted regular performance evaluations, providing constructive feedback to team members.
Education
High School Diploma - Biochemistry
Citrus College
Glendora, CA09-2027
No Degree - Biochemistry
Citrus College
Glendora, CA09-2027
Skills
- Team management
- Task delegation
- Motivational leadership
- Cultural awareness
- Teamwork
- Staff scheduling
- Crisis management
- Attention to detail
- Problem resolution
- Leadership and team building
- Coaching and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Field Leader
Chipotle
10.2023 - Current
Certified Training Manager
Chipotle
06.2023 - 10.2023
General Manager
Chipotle
12.2022 - 06.2023
High School Diploma - Biochemistry
Citrus College
No Degree - Biochemistry
Citrus College