Ashley Maldonado
Plymouth,MA
Summary
Great multitasker, and critical thinker, with devotion to accuracy and efficiency. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Supervisor/Stylist Sales Associate
Free People
Dedham, MA
08.2023 - Current
- Monitored store performance and identified areas for improvement.
- Tracked sales data to ensure accurate inventory levels.
- Developed strategies to increase customer loyalty and retention.
- Provided personal consultations to determine clients' styling needs and preferences.
- Maintained records of client purchases and services rendered.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Authorization Representative
Innovive Health
Medford, MA
02.2022 - Current
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Researched insurance coverage details for patients to determine authorization requirements.
- Created, tracked, and maintained accurate records of all authorization requests.
- Assisted with the appeals process related to denied or expired authorizations.
- Audited previously processed authorizations for accuracy and completeness.
- Responded promptly to internal and external customers via telephone or written communication.
Scheduling Coordinator/Customer Service Representative
Innovive Health
Medford, MA
01.2020 - 10.2021
- Created and maintained employee schedules to ensure adequate staffing levels.
- Coordinated with department managers to adjust employee schedules as needed.
- Resolved customer inquiries regarding schedule changes, or the availability of services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Some College (No Degree) - Business Management
North Shore Community College
High School Diploma -
Revere High School
Skills
- Adaptability
- Organization
- Interpersonal
- Dependability
- Multi-tasking abilities
- Analytical
- Problem Solving
- Data entry
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Supervisor/Stylist Sales Associate
Free People
08.2023 - Current
Authorization Representative
Innovive Health
02.2022 - Current
Scheduling Coordinator/Customer Service Representative
Innovive Health
01.2020 - 10.2021
Some College (No Degree) - Business Management
North Shore Community College
High School Diploma -
Revere High School
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