Ashley Manago
Decatur,GA
Summary
Driven by purpose and passion for financial literacy, affordable housing, curriculum design, training, and operational efficiency. Dedicated to educating, empowering, and fostering an environment for generational wealth. Specialized in financial education, excelling in facilitating the success and growth of others. Demonstrate strong interpersonal skills and a well-honed sense of humor to navigate cooperative environments, establish connections, build rapport, and interact effectively with individuals from diverse backgrounds, cultures, or demographic groups.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chief Executive Officer
Murice Consulting LLC
Stonecrest, GA
01.2021 - Current
- Deliver high-quality training, coaching, mentoring, and curriculum development services to over 2000 individuals annually
- Perform quality assessment reviews to create tailored training and learning materials
- Lead live and virtual training sessions, workshops, and presentations
- Provide coaching to clients on goal setting, financial management, and pre-purchase housing counseling strategies
Community Education Partner - Contract
Martin Luther King Sr. Community Resource Collab
Atlanta, GA
01.2018 - Current
- Develop comprehensive adult training curricula for various programs
- Deliver extensive training and development sessions to approximately 2600 adult participants annually
- Support program development initiatives for contracted partners of local, state, and national organizations
- Conduct in-person and virtual training sessions covering rental housing counseling, pre-purchase homebuyers education, financial management/budget counseling, and financial, budgeting, and credit seminars
Learning and Development Specialist
Operation HOPE, Inc.
Atlanta, GA
03.2021 - 12.2023
- Executed and enhanced learning programs through research and internal evaluation.
- Collaborated on successful delivery of 30+ compliance training sessions annually, ensuring adherence to industry standards.
- Stayed updated on financial education trends by engaging with Subject Matter Experts and researchers.
- Evaluated data to identify and address performance gaps, focusing on instruction and coaching improvement.
- Successfully reduced onboarding time by 40%, maintaining 95% satisfaction rate among new hires.
- Collaborated on development of 25+ online learning modules, reaching diverse audience and achieving 80% increase in user engagement.
Senior Housing Counselor
Operation HOPE Inc
Atlanta, Georgia
09.2019 - 03.2021
- Developed online training modules for HUD Housing Counselor certification
- Achieved 80% success rate in quarterly HUD exam preparation training
- Resolved data processing and program-specific issues
- Collaborated with senior leaders to prioritize concepts for enhanced production
- Trained and mentored junior staff to foster idea generation and team growth
- Met with clients to create personalized financial plans and delivered engaging presentations.
Housing Counselor
Operation HOPE Inc
Atlanta, GA
01.2015 - 09.2019
- Coordinated comprehensive HOPE Inside model for credit and homeownership programs, overseeing events, coaching, and outreach
- Educated 4,000+ clients on diverse financial matters, offering personalized recommendations
- Provided specialized financial planning support for clients with diverse portfolios
- Networked with business leaders to identify local community needs
- Trained and mentored junior staff, ensuring compliance with procedures
- Resolved problems, improving efficiency and providing subject matter expertise.
Education
BBA - Finance
Georgia State University
Atlanta, GA07.2010
Skills
- Online Learning Expertise
- Process evaluation and enhancement
- Adaptability
- Fast-Paced Independence
- Collaborative Working Relationships
- Planning and Coordination
- Data Processing and Management
- Quality Assurance
- ADDIE expertise
- LMS expert: Thinific
- Small Group & Large Group Instruction
- Technology Proficiency
- Microsoft Suite Proficiency: Dynamics & Power Bi
- Multitasking Abilities
- Communication Skills
Certification
- Diversity, Equity, & Inclusion
- Instructional Design & eLearning
- HUD- Approved Housing Counselor
- Certificate of Financial Coach: Helping Client Reach Their Goals
- Certificate of Delivering Financial Education for Today's Consumer
Accomplishments
2022 HOPE Peer Distinction Award: Silver Rights Ambassador Honoree
2020 Operation HOPE's HOPE Inside Silver Performer
2019 Operation HOPE's Top Performer for Program Operations
2019 Operation HOPE's Mid Annual Top Performer for Program Operations
Timeline
Learning and Development Specialist
Operation HOPE, Inc.
03.2021 - 12.2023
Chief Executive Officer
Murice Consulting LLC
01.2021 - Current
Senior Housing Counselor
Operation HOPE Inc
09.2019 - 03.2021
Community Education Partner - Contract
Martin Luther King Sr. Community Resource Collab
01.2018 - Current
Housing Counselor
Operation HOPE Inc
01.2015 - 09.2019
BBA - Finance
Georgia State University