Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ashley Manns

Springfield,OH

Summary

Dynamic leader with extensive experience at Planned Parenthood Southwest Ohio, excelling in operational efficiency and staff training. Proven track record in enhancing patient care coordination and fostering team collaboration. Adept at utilizing electronic medical records to streamline processes while mentoring staff to achieve organizational goals. Committed to delivering exceptional service and compliance.

Overview

11
11
years of professional experience

Work History

Director of Family Planning

Planned Parenthood Southwest Ohio
Cincinnati, Ohio
05.2022 - 08.2025
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed budgets and resource allocation for various departmental projects effectively.
  • Fostered a culture of collaboration through regular team meetings and feedback sessions.
  • Mentored junior staff, providing guidance on best practices and professional development.
  • Recruited, trained, supervised, evaluated and mentored staff members.

Practice Manager

Planned Parenthood Southwest Ohio
Dayton, OH
05.2021 - 05.2022
  • Managed daily operations of health center to ensure efficient service delivery.
  • Coordinated staff schedules to optimize clinic workflow and patient care.
  • Oversaw compliance with health regulations and organizational policies.
  • Implemented training programs for new staff on operational procedures.
  • Assisted with budgeting and resource allocation for clinic needs.
  • Enhanced team collaboration through regular meetings and feedback sessions.
  • Maintained inventory systems for medical supplies and equipment management.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Complied with OSHA and HIPAA regulations.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Site Supervisor

Planned Parenthood Greater Ohio
Columbus, Ohio
06.2016 - 04.2021
  • Supervised daily operations and staff activities at health service facilities.
  • Ensured compliance with safety protocols and organizational policies.
  • Managed inventory and supply chain logistics for medical supplies and equipment.
  • Addressed patient concerns and provided support during service visits.
  • Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.

Medical Assistant

Planned Parenthood Greater Ohio
Columbus, Ohio
06.2014 - 06.2016
  • Assisted healthcare providers during patient examinations and procedures.
  • Managed patient records and ensured data accuracy in electronic systems.
  • Educated patients on reproductive health and available services.
  • Coordinated patient appointments and follow-up visits effectively.
  • Administered medications and vaccinations per established guidelines.
  • Maintained cleanliness and organization of examination rooms and equipment.
  • Supported staff in training new medical assistants on clinic protocols.
  • Communicated effectively with patients to address their concerns and needs.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Scheduled appointments for patients via phone and in person.
  • Collected samples from patients for laboratory testing purposes.

Education

Associate of Applied Science - Medical Assistant

Kaplan College
Dayton, OH
04-2012

Some College (No Degree) -

Johnson C Smith University
Charlotte, NC

Skills

  • Staff training
  • Electronic medical records
  • Operational efficiency
  • Patient care coordination
  • Customer relationship management
  • Effective communication
  • Team leadership
  • Leadership development
  • Decision-making
  • People management
  • Non-profit management

References

References available upon request.

Timeline

Director of Family Planning

Planned Parenthood Southwest Ohio
05.2022 - 08.2025

Practice Manager

Planned Parenthood Southwest Ohio
05.2021 - 05.2022

Site Supervisor

Planned Parenthood Greater Ohio
06.2016 - 04.2021

Medical Assistant

Planned Parenthood Greater Ohio
06.2014 - 06.2016

Associate of Applied Science - Medical Assistant

Kaplan College

Some College (No Degree) -

Johnson C Smith University

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