Ashley Manns
Springfield
Summary
Dynamic leader with extensive experience in operational efficiency and staff training at Planned Parenthood Southwest Ohio, recognized for enhancing patient care coordination and fostering team collaboration. Proven expertise in leveraging electronic medical records to streamline processes and mentoring staff to achieve organizational goals. A strong commitment to delivering exceptional service and ensuring compliance drives continuous improvement in healthcare delivery. Passionate about creating a supportive environment that empowers teams to excel and effectively meet community needs.
Overview
14
14
years of professional experience
Work History
Senior Caregiver
Cornerstone Health Care
08.2025 - Current
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Director of Family Planning
Planned Parenthood Southwest Ohio
05.2022 - 08.2025
- Developed policies and procedures to ensure compliance with corporate standards.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed budgets and resource allocation for various departmental projects effectively.
- Fostered a culture of collaboration through regular team meetings and feedback sessions.
- Mentored junior staff, providing guidance on best practices and professional development.
- Recruited, trained, supervised, evaluated and mentored staff members.
Practice Manager
Planned Parenthood Southwest Ohio
05.2021 - 05.2022
- Managed daily operations of health center to ensure efficient service delivery.
- Coordinated staff schedules to optimize clinic workflow and patient care.
- Oversaw compliance with health regulations and organizational policies.
- Implemented training programs for new staff on operational procedures.
- Assisted with budgeting and resource allocation for clinic needs.
- Enhanced team collaboration through regular meetings and feedback sessions.
- Maintained inventory systems for medical supplies and equipment management.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Ordered supplies needed and kept tabs on inventory levels.
- Complied with OSHA and HIPAA regulations.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Site Supervisor
Planned Parenthood Greater Ohio
06.2016 - 04.2021
- Supervised daily operations and staff activities at health service facilities.
- Ensured compliance with safety protocols and organizational policies.
- Managed inventory and supply chain logistics for medical supplies and equipment.
- Addressed patient concerns and provided support during service visits.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
Medical Assistant
Planned Parenthood Greater Ohio
06.2014 - 06.2016
- Assisted healthcare providers during patient examinations and procedures.
- Managed patient records and ensured data accuracy in electronic systems.
- Educated patients on reproductive health and available services.
- Coordinated patient appointments and follow-up visits effectively.
- Administered medications and vaccinations per established guidelines.
- Maintained cleanliness and organization of examination rooms and equipment.
- Supported staff in training new medical assistants on clinic protocols.
- Communicated effectively with patients to address their concerns and needs.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
Medical Assistant
Asthma and Respiratory Center
06.2012 - 03.2013
- Assisted healthcare providers during patient examinations and procedures.
- Managed patient records and ensured data accuracy in electronic systems.
- Coordinated patient appointments and follow-up visits effectively.
- Administered medications and vaccinations per established guidelines.
- Maintained cleanliness and organization of examination rooms and equipment.
- Communicated effectively with patients to address their concerns and needs.
Education
Associate of Applied Science - Medical Assistant
Kaplan College
Dayton, OH04-2012
High School Diploma -
Anderson High School
Anderson, IN06-2005
Skills
- Staff training
- Electronic medical records
- Operational efficiency
- Patient care coordination
- Customer relationship management
- Effective communication
- Team leadership
- Leadership development
- Decision-making
- People management
- Non-profit management
References
References available upon request.
Education and Training
other,other,other
Timeline
Senior Caregiver
Cornerstone Health Care
08.2025 - Current
Director of Family Planning
Planned Parenthood Southwest Ohio
05.2022 - 08.2025
Practice Manager
Planned Parenthood Southwest Ohio
05.2021 - 05.2022
Site Supervisor
Planned Parenthood Greater Ohio
06.2016 - 04.2021
Medical Assistant
Planned Parenthood Greater Ohio
06.2014 - 06.2016
Medical Assistant
Asthma and Respiratory Center
06.2012 - 03.2013
Associate of Applied Science - Medical Assistant
Kaplan College
High School Diploma -
Anderson High School