Ashley Manns
Pascagoula,Mississippi
Summary
Customer-focused professional and Licensed Florida All-Lines Adjuster with over 13 years of experience in high-volume, regulated, and compliance-driven environments. Proven ability to manage complex documentation, resolve escalations, and guide clients through processes that require clear communication and attention to detail. Skilled in customer retention, digital systems, and relationship management. Known for professionalism, organization, and the ability to explain policies, pricing, and documentation requirements clearly. Seeking to transition into a Leasing Consultant or administrative-focused role where customer service, sales support, and client relationship skills can contribute to resident satisfaction and property occupancy goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Service Specialist / Subject Matter Expert / Customer Service Representative (Hybrid)
AT&T
12.2020 - Current
- Provide high-level customer account support utilizing CRM platforms and digital documentation systems.
- Manage high-volume client inquiries while maintaining compliance with company policies and service standards.
- Clearly explain pricing structures, policies, service plans, and documentation requirements to customers.
- Maintain detailed digital records and documentation logs for regulatory and internal tracking purposes.
- Resolve escalated customer concerns while maintaining professionalism and positive client relationships.
- Schedule service appointments and follow-ups while coordinating account updates and service needs.
- Identify sales opportunities and recommend appropriate services, contributing to retention and revenue goals.
- Consistently meet performance, retention, and productivity metrics in a fast-paced service environment.
Trusted Agent
Bear Group LLC
09.2016 - 12.2020
- Processed over 500 TWIC and TSA Pre-Check enrollments following Homeland Security documentation standards.
- Maintained secure and confidential identity records.
- Verified official documentation and processed federal identity credentials.
- Managed scheduling, office workflow, and client appointments.
- Assisted clients through secure identity verification procedures.
Customer Service Representative
General Dynamics
08.2012 - 03.2016
- Provided guidance regarding health insurance benefits, claims, and eligibility.
- Processed HIPAA-protected medical information with strict confidentiality standards.
- Maintained accurate documentation in compliance with federal healthcare regulations.
- Resolved customer inquiries while maintaining quality and compliance metrics.
Education
High School Diploma -
Gautier High School
Associate of Arts -
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Customer Relationship Management
- Documentation & Records Management
- Regulatory & Federal Compliance
- High-Volume Case Management
- Conflict Resolution & Escalation Handling
- CRM Systems & Digital Documentation
- Time Management & Independent Work
- Sales Support & Client Education
- Remote / Hybrid Workflow Environments
- Organization & Scheduling
- Strong empathy
Certification
- Florida All-Lines Adjuster License
- State Farm Property Certifications (3)
- HIPAA & PHI Compliance Experience
- TWIC & TSA Enrollment Processing Experience
Timeline
Client Service Specialist / Subject Matter Expert / Customer Service Representative (Hybrid)
AT&T
12.2020 - Current
Trusted Agent
Bear Group LLC
09.2016 - 12.2020
Customer Service Representative
General Dynamics
08.2012 - 03.2016
High School Diploma -
Gautier High School
Associate of Arts -
Mississippi Gulf Coast Community College
PROFESSIONAL DEVELOPMENT
- Fair Housing Basics – Independent Study
- Property Management Software Familiarity: Yardi, AppFolio, Entrata
- Leasing Fundamentals: Applicant screening, lease documentation, and resident communication
ADDITIONAL EXPERIENCE
- Table Games Dealer – Treasure Bay Casino & Hotel (Maintained regulatory compliance in high-pressure environments.)
- Substitute Teacher – Kelly Services (Managed classroom operations and maintained accurate attendance records.)