Carlo Hernandez
San Diego,USA
Overview
2
2
years of professional experience
Work History
Customer Service Representative/Subject Matter Expert for AMC Networks
TaskUs
09.2022 - 03.2025
- Delivered exceptional customer support for AMC Networks’ streaming platform, handling inbound and outbound calls, live chats, and email inquiries with a focus on resolving issues efficiently and enhancing customer satisfaction.
- Served as a Subject Matter Expert (SME), providing advanced troubleshooting, mentoring team members, and acting as the primary point of contact for escalated customer concerns.
- Assisted direct supervisor with leadership responsibilities, including conducting team meetings, coordinating tasks, and supporting coworkers to ensure seamless campaign operations.
- Demonstrated strong multitasking and organizational skills by managing high-volume customer interactions while performing additional supervisory tasks beyond standard role expectations.
- Consistently exceeded performance metrics, contributing to team success and maintaining high service quality standards for AMC Networks’ customer base.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative/Subject Matter Expert for AMC Networks
TaskUs
09.2022 - 03.2025