Ashley Manns
Summary
Results-driven professional with extensive experience in healthcare management. Skilled in strategic planning, staff management, and effective communication, leading initiatives that improve patient care and operational efficiency. Committed to fostering a positive workplace culture and enhancing service delivery.
Overview
14
14
years of professional experience
Work History
Site Manager
Oakview Dermatology
Springfield, OH
03.2026 - Current
- Coordinated daily operations to ensure smooth clinic functionality.
- Assisted in managing patient schedules and optimizing appointment flow.
- Collaborated with medical staff to enhance patient care services.
- Monitored inventory levels and ordered supplies as needed.
- Supported team training initiatives to improve service delivery.
- Utilized electronic health record systems to document patient interactions.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Senior Caregiver
Cornerstone Health Care
Dayton, OH
08.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient health conditions, reporting changes to nursing staff promptly.
- Maintained cleanliness and organization of patient areas to promote hygiene standards.
- Educated families on proper care techniques and resources available for support.
- Supported medication management by organizing and administering prescribed treatments.
- Documented patient progress and care activities accurately in electronic records systems.
- Offered companionship and kindness to elderly patients.
Director of Family Planning
Planned Parenthood Southwest Ohio
05.2022 - 08.2025
- Led strategic initiatives to enhance community outreach and engagement programs.
- Developed and implemented policies ensuring compliance with healthcare regulations and standards.
- Collaborated with stakeholders to drive advocacy efforts for reproductive health services in the region.
- Managed cross-functional teams to optimize operational workflows and improve service delivery.
- Facilitated training sessions to enhance staff competencies in patient care and customer service excellence.
- Directed budget planning processes, aligning financial resources with organizational goals and priorities.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Practice Manager
Planned Parenthood Southwest Ohio
Dayton, OH
05.2021 - 05.2022
- Led operational initiatives to enhance patient care delivery and satisfaction.
- Developed and implemented training programs for staff to improve service efficiency.
- Streamlined scheduling processes, reducing appointment wait times significantly.
- Oversaw compliance with healthcare regulations, ensuring continuous quality improvement.
- Managed budgets and financial reporting, maintaining fiscal responsibility in clinic operations.
- Fostered a positive workplace culture through effective communication and team building initiatives.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Site Supervisor
Planned Parenthood Greater Ohio
06.2016 - 04.2021
- Supervised daily operations to ensure compliance with organizational policies and procedures.
- Coordinated staff schedules, optimizing resource allocation and enhancing team productivity.
- Monitored facility maintenance, ensuring safe and efficient operational environments for staff and clients.
- Collaborated with management to implement process improvements, increasing service delivery efficiency.
- Fostered a culture of teamwork through effective communication and conflict resolution among staff members.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
- Resolved issues among team members to keep employees on task.
- Provided onsite training to help develop employee skills.
Medical Assistant
Planned Parenthood Greater Ohio
Columbus, OH
06.2014 - 06.2016
- Administered patient assessments and documented medical histories to ensure accurate records.
- Assisted healthcare providers in clinical procedures, enhancing patient care efficiency.
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Educated patients on reproductive health services, fostering informed decision-making.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Planned Parenthood Southwest Ohio
Springfield, OH
05.2013 - 05.2014
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Asthma and Respiratory Center
Miamisburg, OH
06.2012 - 03.2013
- Trained new staff on procedures and protocols, promoting consistency in patient care.
- Implemented process improvements that streamlined workflow and enhanced service delivery.
- Led initiatives focused on quality assurance, driving compliance with healthcare regulations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Associate of Applied Science -
Kaplan College
Dayton, OHSkills
- Team leadership
- Site inspection and management
- Quality assurance
- Problem-solving
- Staff management
- Strategic planning
- Shift scheduling
- Coaching and mentoring
- Budget development
- Skilled in Epic
- Policy implementation
- Electronic health records
- Payroll administration
- Budget oversight
- Human resources
Timeline
Site Manager
Oakview Dermatology
03.2026 - Current
Senior Caregiver
Cornerstone Health Care
08.2025 - Current
Director of Family Planning
Planned Parenthood Southwest Ohio
05.2022 - 08.2025
Practice Manager
Planned Parenthood Southwest Ohio
05.2021 - 05.2022
Site Supervisor
Planned Parenthood Greater Ohio
06.2016 - 04.2021
Medical Assistant
Planned Parenthood Greater Ohio
06.2014 - 06.2016
Medical Assistant
Planned Parenthood Southwest Ohio
05.2013 - 05.2014
Medical Assistant
Asthma and Respiratory Center
06.2012 - 03.2013
Associate of Applied Science -
Kaplan College