Blane Law
Houston,TX
Summary
Dynamic Client Experience Manager with 28 years of expertise in client experience management, operations, and logistics. Proven success in streamlining workflow processes, elevating service delivery standards, and aligning projects with organizational objectives. Exceptional leadership and process management skills, complemented by strong budgeting abilities, all aimed at optimizing efficiency and exceeding client expectations. Committed to fostering a culture of continuous improvement and delivering outstanding results in fast-paced environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Site Manager
Epiq Global
Houston, TX
10.2025 - 12.2025
- Managed daily operations and site activities, ensuring adherence to company standards and enhancing workflow efficiency.
- Ensured project deadlines and client expectations were consistently met through effective oversight and management.
Client Experience Manager
Exela Technologies
Houston, TX
08.2022 - 10.2025
- Oversaw workflow processes and administrative tasks, ensuring quality and efficiency in service delivery.
- Conducted staff coaching and counseling to enhance team development and performance.
- Managed projects to align with organizational goals, addressing reliability issues and controlling costs through effective budget management.
Office Manager
Fong-Ilagan Law Firm
Houston, TX
08.2021 - 08.2022
- Managed comprehensive administrative functions, including HR, invoice processing, and accounting, to ensure seamless office operations.
- Maintained accuracy in financial and case management records, upholding compliance with legal and regulatory standards.
- Coordinated payroll and contract administration, effectively liaising with vendors to meet organizational needs.
Operations Administrative Manager
Interfaith Ministries of Greater Houston
Houston, TX
10.2018 - 01.2021
- Managed administrative, logistics, and project management functions, implementing data-driven action plans to improve customer service and resolve operational issues.
- Enhanced facilities maintenance and safety by streamlining work schedules and ticket resolution processes, ensuring compliance with preventative measures.
- Directed a cross-functional team in Facilities, Finance, and Administrative departments, overseeing daily operations and collaborating with HR and Finance for accurate labor calculations and financial reconciliations.
Regional Site Manager
Canon Solutions - America
Houston, TX
01.2018 - 10.2018
- Led a team in print production and copier maintenance, ensuring compliance with quality control standards and punctual task completion.
- Coordinated mail, courier, and shipping operations, efficiently managing sorting, tracking, and processing of packages while responding to customer inquiries.
Facility Administrator (Office Manager)
Chicago Bridge & Iron Company (CB&I)
Houston, TX
07.2015 - 08.2017
- Managed office operations by overseeing invoice processing, work order management, and vendor setup, ensuring efficient maintenance of purchase orders and records.
- Coordinated logistics, including project coordination, staff scheduling, and procurement of supplies and equipment, to facilitate smooth operations.
- Supported site management with calendar management, travel arrangements, expense reporting, and event coordination, while providing customer service through various communication channels.
Delivery Driver/Sales
Staples Inc.
Houston, TX
04.2012 - 07.2015
- Executed daily delivery operations, ensuring timely product distribution and enhancing customer satisfaction by 15%.
- Provided exceptional customer service, contributing to a 10% growth in subsequent sales opportunities.
Logistics Associate
FedEx Inc.
Houston, TX
11.1996 - 02.2012
- Managed package handling and inventory tracking to optimize operational efficiency and ensure timely deliveries.
- Implemented route planning strategies to enhance delivery performance and meet customer expectations.
- Contributed to improving customer satisfaction through streamlined logistics processes and reliable service execution.
Education
Bachelor of Business Administration - Management
Walden University
01.2021
Skills
- Administrative support
- Process Management
- Team leadership
- Effective communication
- Proficient in technology
- Task prioritization
- Strategic business insight
- Financial planning
- Effective conflict resolution
- Goal Attainment
- Team leadership
- Site inspection and management
- Problem-solving
- Quality assurance
- Conflict resolution
- Worksite safety management
- Customer relationship management
- Staff management
- Site coordination
- Project management
Accomplishments
- Collaborated with team of five and multiple contractors and vendors in the development of multi million dollar remodel for Interfaith Ministries of Greater Houston.
- Supervised team of 5-10 staff members.
- Documented and resolved vacation and time off calendar which led to team understanding the importance of notating planned days off.
Certification
- OSHA 30-hour (Basic Plus)
- Hazard Communications
- First Aid/Respiratory/AED
Languages
English
Full Professional
Timeline
Site Manager
Epiq Global
10.2025 - 12.2025
Client Experience Manager
Exela Technologies
08.2022 - 10.2025
Office Manager
Fong-Ilagan Law Firm
08.2021 - 08.2022
Operations Administrative Manager
Interfaith Ministries of Greater Houston
10.2018 - 01.2021
Regional Site Manager
Canon Solutions - America
01.2018 - 10.2018
Facility Administrator (Office Manager)
Chicago Bridge & Iron Company (CB&I)
07.2015 - 08.2017
Delivery Driver/Sales
Staples Inc.
04.2012 - 07.2015
Logistics Associate
FedEx Inc.
11.1996 - 02.2012
Bachelor of Business Administration - Management
Walden University