Joanelly Feliz
New York,NY
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
15
15
years of professional experience
Work History
Site Manager
Epiq Global F/k/a DTI Global
08.2014 - Current
- Lead a team of 14 Service Specialist in the management of Office Services, Records, Facilities, Reception and Hospitality. Oversee all daily office operations and equipment maintenance
- Organized team meetings to discuss ongoing projects, address challenges, and celebrate successes together as a group.
- Liaison with building management on various initiatives including electrical shutdowns, management of office HVAC systems, fire inspections, lighting & maintenance
- Improve client satisfaction with timely project completion through effective communication and coordination among team members.
- Manage the firm wide internal meeting, special events, organizing ordering food and decorating.
- Manage vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Manage of supply inventory – office supplies and pantry supplies
- Manage the maintenance of fire extinguishers, defibrillators, inspection and testing of the firms cooling tower to ensure compliance with health department guidelines
- Assist software upgrades from program/vendor selection to implementation and end user training for Conference room manager, Conflicts system, and documents management
- Assisted with the conversion of the firm’s records management system from Autonomy to Intapp Records Management System, Intapp conflicts and Aderant Conflicts.
- Assisted with the build out of our office services and records department in preparation for firm relocation
- Managed the successful office relocation of 200+ employees; this included project planning logistics, working with vendors to secure necessary resources.
Lead Service Specialist
DTI Global
02.2013 - 08.2014
- Manage Copy/Print center production workflow
- Ensure timely preparation of incoming and outgoing packages
- Train new employees on mail/copy processes
- Streamlined service processes for increased efficiency and improved customer experience.
- Monitored service quality, implementing improvements based on client feedback and industry best practices.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Evaluated employee performance regularly, offering constructive feedback and guidance for improvement where necessary.
- Reviewed work orders for accuracy and completeness before submitting them to technicians, minimizing errors during repairs or maintenance tasks.
Intake Service Specialist
Merrill Legal Corp
06.2009 - 02.2013
- Supervised a team of dedicated copy and print associates, ensuring optimal performance and exceptional customer service.
- Streamlined workflow for increased productivity by organizing job orders and prioritizing tasks
- Ensure timely delivery of incoming packages.
- Produced custom-printed materials catering to specific client requirements while adhering to strict deadlines.
- Maintained a well-organized workspace, leading to improved efficiency and faster project completion times.
- Managed inventory levels of supplies and materials, reducing waste and maintaining cost-effective operations.
Education
Associates in Applied Sciences - Paralegal Studies
Bronx Community College
Bronx, NY06.2022
Skills
- Customer Service
- Relationship Building
- Team Leadership
- Flexibility and Adaptability
- Multitasking and Organization
- Administrative Support
- Inventory Control
- Workflow Optimization
- Vendor management
- Fluent Spanish verbal and written communication
Timeline
Site Manager
Epiq Global F/k/a DTI Global
08.2014 - Current
Lead Service Specialist
DTI Global
02.2013 - 08.2014
Intake Service Specialist
Merrill Legal Corp
06.2009 - 02.2013
Associates in Applied Sciences - Paralegal Studies
Bronx Community College
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