Ashley Marie Bermudez
Miami,FL
Summary
Aspiring Esthetician in customer-focused roles, seeking to leverage strong communication and organizational skills in a professional spa environment. Proven ability to manage client interactions and optimize service delivery at Hand & Stone Massage and Facial Spa. Fast learner and team player with pending Esthetician License from Beauty Academy, South Florida.
Overview
5
5
years of professional experience
Work History
Esthetician
Facial Mania Med Spa
Miami, FL
01.2024 - 03.2025
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy , Mirconeedling, Dermplaning , IPL facial Mirco Rf
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Front Desk Clerk/Receptionist
Hand & Stone Massage and Facial Spa
12.2024 - 01.2025
- Managed client communication by answering incoming calls and making appointment reminder calls to ensure timely attendance
- Coordinated and scheduled client appointments, optimizing the spa's daily workflow and service delivery
- Processed client payments efficiently and maintained an organized and welcoming front desk area with up-to-date service brochures
Sales Associate/Store Cashier
H&M
10.2023 - 01.2024
- Maintained organization and presentation of the department, ensuring a tidy and appealing environment for customers
- Processed transactions efficiently and accurately as a cashier, contributing to a seamless customer experience
- Supported customers with product selection and fitting room assistance, enhancing their shopping experience
Sales Associate
Pure Juice Bar
07.2022 - 04.2023
- Provided exceptional customer service by accurately taking and serving food and drink orders, enhancing customer satisfaction and repeat business
- Assisted customers with inquiries about menu options and daily specials, contributing to informed and enjoyable dining experiences
- Ensured a clean and safe working environment, supporting both employee efficiency and customer safety
Kennel Tech
Petland
09.2020 - 11.2021
- Ensured a clean and sanitary environment for all animals in the boarding facility
- Monitored and replenished food and water supplies to maintain animal well-being
- Observed animals for signs of illness and administered prescribed medications as required
Education
Esthetician License - Esthetics
Beauty Academy, South Florida
12.2024
High School Diploma - General Education
Penn Foster High School
Scranton, Pennsylvania06.2024
Skills
- Fast Learner
- Team Player
- Reliable
- Great Communication and Personal Skills
Timeline
Front Desk Clerk/Receptionist
Hand & Stone Massage and Facial Spa
12.2024 - 01.2025
Esthetician
Facial Mania Med Spa
01.2024 - 03.2025
Sales Associate/Store Cashier
H&M
10.2023 - 01.2024
Sales Associate
Pure Juice Bar
07.2022 - 04.2023
Kennel Tech
Petland
09.2020 - 11.2021
High School Diploma - General Education
Penn Foster High School
Esthetician License - Esthetics
Beauty Academy, South Florida