Ashley Marquez
Kenosha
Summary
Results-driven professional with expertise in project management and customer service. Proven ability to coordinate resources and develop training materials that enhance team performance and drive customer satisfaction. A fast learner whom is also a very out going people person.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Management Associate
HOBBY LOBBY Retail Stores
Kenosha
2016 - 09.2025
- Coordinated store operations to enhance customer service and satisfaction.
- Assisted in training new associates on store policies and procedures.
- Developed visually appealing merchandise displays to attract customer attention.
- Implemented merchandising strategies to optimize product placement and sales potential.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Assisted in developing budgets, forecasting expenses, analyzing financial statements, and preparing cost reports.
- Managed and trained a team of 8 associates, providing feedback on performance and delegating tasks.
- Served as a point of contact between senior leadership team members and other stakeholders.
- Facilitated communication between team members by implementing an effective communication strategy.
- Conducted regular meetings with department heads to discuss business objectives and strategies.
- Implemented new technologies to streamline processes and improve customer experience.
- Coordinated resources among multiple departments while maintaining quality standards.
- Monitored daily operations of the organization ensuring compliance with all applicable laws and regulations.
- Developed comprehensive training materials for new employees in multiple departments.
- Collaborated with cross-functional teams to ensure successful product launches on time and within budget.
- Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
- Wrote email messages, memos, and business letters for management and proofread documentation to provide error-free correspondence.
- Leveraged communication and problem-solving abilities to alleviate ongoing issues and promote conflict resolution.
- Managed project timelines and deadlines, coordinating with relevant stakeholders.
- Oversaw inventory of office supplies and placed orders to ensure adequate stock levels.
- Maintained confidentiality of sensitive information, adhering to data protection laws.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Researched and led investigations into various areas to drive improvements and devise new processes.
Bartender/Server
La Esquina Bar and Grill
Kenosha
10.2024 - 2025
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Provided excellent customer service, fostering a welcoming atmosphere for patrons.
- Maintained cleanliness of the bar area, including glassware and equipment sanitation.
- Assisted in training new staff on bar procedures and customer interaction techniques.
- Recorded drink orders accurately to ensure efficient service flow during peak hours.
- Collaborated with kitchen staff to coordinate food orders with beverage services.
- Handled cash transactions, ensuring accurate processing of payments and tips received.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Cleansed glasses with sanitizing solution after each use.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Provided exceptional customer service in fast-paced dining environment.
- Took customer orders and communicated special requests to kitchen staff.
- Delivered food and beverages promptly while ensuring presentation standards.
- Collaborated with team members to ensure smooth dining experiences for guests.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Provided excellent customer service to ensure satisfaction.
Bakery Worker
roundys
Kenosha
2015 - 2016
- Prepared a variety of baked goods following company recipes and standards.
- Operated ovens and mixers to produce high-quality bread and pastries.
- Maintained cleanliness and organization in the bakery workspace at all times.
- Assisted in inventory management by restocking ingredients and supplies as needed.
- Monitored baking times and temperatures for optimal product quality and safety.
- Followed safety procedures to prevent accidents and ensure a safe working environment.
- Followed health codes and regulations regarding food handling procedures.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Rotated stock regularly to prevent spoilage due to overstocking or outdating.
Cleaner
Terina Kays Cleaning
Kenosha
2013 - 2016
- Maintained cleanliness in assigned areas using appropriate cleaning tools.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Used steam equipment to periodically clean upholstery and carpeting.
Education
High School Diploma -
Bradford High
Kenosha, WI06-2014
Skills
- Project management
- Customer service
- Team building
- Employee training
- Communication strategy
- Conflict resolution
- Inventory management
- Process improvement
- Performance feedback
- Merchandising strategies
- Motivational leadership
- Business management
- Recordkeeping
- Lead generation
- Office administration
- Customer engagement
- Excellent communication
- Improve procedures
- Cost reduction
- Goal setting
Certification
Have a legal City of Kenosha Operators license.
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Bartender/Server
La Esquina Bar and Grill
10.2024 - 2025
Management Associate
HOBBY LOBBY Retail Stores
2016 - 09.2025
Bakery Worker
roundys
2015 - 2016
Cleaner
Terina Kays Cleaning
2013 - 2016
High School Diploma -
Bradford High