Ashley Beth Marrocelli
Katy,Texas
Summary
Dynamic and results-oriented professional with a proven track record at The Home Depot Inc., blending product knowledge expertise with creativity to enhance customer satisfaction and drive sales. Excelled in quality control and Microsoft Office, demonstrating organized and detail-oriented approaches to project management and customer service.
Overview
17
17
years of professional experience
Work History
Paint Department Associate
The Home Depot Inc
Katy, TX
02.2024 - 12.2024
- Possess extensive knowledge of diverse paint types, faux finishes, and decorative techniques, along with expertise in painting tools, adhesives, solvents, and caulk, enabling me to deliver customized and effective recommendations for customer projects.
- Provided technical advice on product selection and application methods.
- Followed established procedures for mixing, measuring, tinting, and blending paints and stains.
Customer Sales Associate
Lowe’s Home Improvement
Katy, TX
08.2021 - 04.2023
- Maintained outstanding customer service, helped create the best paint department experience possible, generated sales, merchandising of products, and support for store management team
- Collaborating with customers to help with color and paint product selection, vendor liaison, communicating with and preparing orders for contractors, receiving products, and overseeing the paint department
Head Waitress
Wild Wing Café
Katy, TX
08.2018 - 10.2019
- Led wait staff to ensure a positive dining experience for restaurant patrons
- Trained new wait staff and assigned and monitored opening and closing duties through completion
- Worked to resolve any escalated situations in a positive and professional way
Quality Assurance/ Representative
Convergent Outsourcing Inc.
Houston, TX
01.2013 - 07.2017
- Monitored calls in accordance with State and Federal consumer rights laws
- Insured all client specific regulations were met
Administrative Assistant/Receptionist
Convergent Outsourcing Inc.
Houston, TX
01.2013 - 07.2017
- Ensured the efficient day-to-day operation of the office
- Performed clerical and office support activities for various supervisors; word processing, creating spreadsheets, fielding telephone calls, filing and data entry
Head Waitress
Wild Wing Café
Katy, TX
11.2008 - 09.2012
- Led wait staff to ensure a positive dining experience for restaurant patrons
- Trained new wait staff and assigned and monitored opening and closing duties through completion
- Worked to resolve any escalated situations in a positive and professional way
Receptionist and Project Assistant
ARCADIS U.S., Inc.
Houston, TX
08.2007 - 11.2008
- Greeting and aiding clientele/visitors, general reception duties
- Worked with other project assistants to produce reports and invoices for clients
Education
Bachelor of Science - Psychology
University of Houston-Downtown
01.2022
Skills
- Detail-oriented
- Organized
- Microsoft Office
- Adobe Acrobat
- Creativity and innovation
- Quality control standards
- Performance tracking
- Product knowledge expertise
References
References provided upon request.
Timeline
Paint Department Associate
The Home Depot Inc
02.2024 - 12.2024
Customer Sales Associate
Lowe’s Home Improvement
08.2021 - 04.2023
Head Waitress
Wild Wing Café
08.2018 - 10.2019
Quality Assurance/ Representative
Convergent Outsourcing Inc.
01.2013 - 07.2017
Administrative Assistant/Receptionist
Convergent Outsourcing Inc.
01.2013 - 07.2017
Head Waitress
Wild Wing Café
11.2008 - 09.2012
Receptionist and Project Assistant
ARCADIS U.S., Inc.
08.2007 - 11.2008
Bachelor of Science - Psychology
University of Houston-Downtown