Shianne Bradley
Colorado Springs,CO
Summary
Exceptional leadership qualities that consistently exceed expectations. Committed to providing excellent customer service and highly self-motivated to go above and beyond. Driven to surpass own expectations and continuously seek opportunities for skill development. Strong focus on personal growth and dedication to delivering outstanding results.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Paint Department Associate
The Home Depot
10.2022 - Current
- Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences.
- Increased sales revenue with effective product merchandising and strategic promotions implementation.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to meet client's needs.
- Exceeded sales targets consistently through proactive upselling of related products such as brushes, rollers, and primers.
- Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
- Improved paint department efficiency by streamlining inventory management and organization processes.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
Freight Team Associate
The Home Depot
10.2022 - Current
- Lifted and moved items weighing 30+ pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Loaded and unloaded trucks.
- Scanned items on arrival and departure to create accurate tracking records.
- Complied with company and legal requirements to maintain safe working environment.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Collaborated with team members to resolve challenges and improve productivity.
Millworks Associate
The Home Depot
10.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Custom ordered doors and windows to meet clients needs.
- Offered product information to customers and clients based on the needs and wants.
- Machine equipment operation.
- Store portal usage
- Took classes to better understand product to ensure customer and client needs are met.
Retail Merchandising Assistant Team Lead
Stivers Staffing Services
10.2021 - 10.2022
- Implemented planograms effectively, adhering to corporate guidelines for product placement and organization.
- Streamlined in-store merchandising processes, reducing time spent on tasks while maintaining visual standards.
- Operated cardboard balers, forklifts, and trash compactors safely.
- Used pallet jacks to move and position merchandise.
- Provided valuable feedback on product performance based on customer interactions and observations of shopping behaviors.
- Supported store merchandising efforts by creating visually appealing product displays that attracted shopper attention.
- Collaborated with team members to ensure smooth daily operations and a pleasant experience for all customers.
- Helped train new employees on company policies and procedures, fostering a supportive team environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Assisted in recruitment to build team of top performers.
Education
Monument Valley High School
Kayenta, AZSkills
- Experience in leadership
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Detail Oriented
- Multitasking Abilities
- Organization and Time Management
- Computer Skills
- Adaptable and Flexible
- Workplace Safety
- Machine Operation
- Reliable and Responsible
Certification
- Colorado Driver's License
- OSHA 10: Safety and Health
Languages
Navajo
English
Timeline
Paint Department Associate
The Home Depot
10.2022 - Current
Freight Team Associate
The Home Depot
10.2022 - Current
Millworks Associate
The Home Depot
10.2022 - Current
Retail Merchandising Assistant Team Lead
Stivers Staffing Services
10.2021 - 10.2022
Monument Valley High School
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